Ratings based on 5,749 Verified Reviews
3.3 Room cleanliness
3.4 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
They charge you for ocean view but its not real ocean view its a ocean side view, rooms has no carpeting just wooden like tile floor, smell of mold everywhere. Ver noisy in nights, dogs barks and people screams in hallways all night. They do not do room service if you are there for less than three day, Not food options at all during month of May. Parking is so far and $25/per day which is very expensive compare to other parking areas. No help or carts for luggage. I would not go again
by A verified traveler
Posted 14 May 2024
Need upgrade the building
by A verified traveler
Posted 14 May 2024
Love the new updates in the rooms
by A verified traveler
Posted 13 May 2024
The elevator situation was terrible. Not all of them were working and It took us 30 minutes plus each time we wanted to leave the room. They were always full over capacity. I was also over charged for the room. The room I booked wasn’t available due to renovations. Which is fine.. so I was downgraded. I already paid for the higher priced room on Expedia and when I got to the hotel it was $150 less in the total for the downgraded room but I was still charged $175 more upon arrival.
by A verified traveler
Posted 12 May 2024
Location is great, otherwise it's awful. The entire hotel smells like weed. Awful service. Room was clean enough, but you'll deal with dirty carpet with burn holes. Stained curtains.. Eww. Def scummy motel clientele. Brace yourself.
Comment from Hotel Management
13 May 2024 by Guest Service Team, Hotel Management
Thank you for staying with us at Showboat Resort Atlantic City. We thank you for your feedback and your kind comments. I apologize for the few inconveniences you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.
by A verified traveler
Posted 12 May 2024
My room was not ready until 4:40 despite arriving at 2. Elevators were scary and packed. No good food options. Couch bed had no sheets or blankets. No one picked up phone calls from room so we couldn’t get sheets unless we dared to ride the scary elevator. Fight going on in the room next door. I couldn’t wait to get out of there. Never again.
Comment from Hotel Management
13 May 2024 by Guest Service Team, Hotel Management
I was deeply troubled to learn about the challenges you encountered during your recent stay at our esteemed Showboat Atlantic City hotel. On behalf of our entire team, I extend my sincerest apologies for the disappointment and inconvenience you experienced. Your satisfaction is paramount to us, and it is disheartening to hear that we fell short of meeting your expectations. I want to assure you that we take your concerns seriously and are taking immediate steps to rectify the situation. Your comfort and well-being are our top priorities, and we are dedicated to regaining your trust and confidence in our services.
by A verified traveler
Posted 12 May 2024
Didn't know what to expect if the room. It was a simple Motel room, but the water park looks exciting.
Comment from Hotel Management
13 May 2024 by Guest Service Team, Hotel Management
Thank you for staying with us at Showboat Resort Atlantic City and for sharing your comments. It is feedback like yours that helps us improve our hotel each day.We hope to have the pleasure of welcoming you back soon!
by A verified traveler
Posted 12 May 2024
Comfortable beds, property is close to attractions, room was a good deal. S loop pet great!
Comment from Hotel Management
13 May 2024 by Guest Service Team, Hotel Management
Thank you for staying with us at Showboat Resort Atlantic City and for sharing your kind comments.We can't wait to welcome you back soon
by A verified traveler
Posted 12 May 2024
I would never go back the room was not as displayed in the pictures the hotel was run down and no casino inside wish I could get my money back
Comment from Hotel Management
13 May 2024 by Guest Service Team, Hotel Management
I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence.
by A verified traveler
Posted 12 May 2024
Everything was great.
Comment from Hotel Management
12 May 2024 by Guest Service Team, Hotel Management
Thank you for staying with us at Showboat Resort Atlantic City and for sharing your kind comments.We can't wait to welcome you back soon!
