Ratings based on 11 Verified Reviews
4.0 Room cleanliness
3.4 Service & staff
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
The room we stayed was extremely noisy. Keep hearing the doors slammed and music playing so loudly, people talking in a hallway, speaker phones, etc. First night was really bad and couldn’t sleep at all. Second night was little bit better but still so no. The music was so loud in the morning and some ladies were talking so loud and you can hear everything what they were saying. No complimentary breakfast was another bad thing. No one was eating at the restaurant. I’m sorry but I didn’t have a good experience at all.
by A verified traveler
Posted 3 Jun 2024
by A verified traveler
Posted 3 Jun 2024
by A verified traveler
Posted 1 Jun 2024
Parking
Comment from Hotel Management
1 Jun 2024 by AR, Hotel Management
Dear Mr William,Thank you so much for taking the time to leave a review on our website. Your 5 star review truly brightened our day and mean a lot to us. We're thrilled to hear that you had a positive experience, and we look forward to welcoming you back soon.Warm regards,Wyndham Garden Atlanta Airport Team
by A verified traveler
Posted 31 May 2024
Handy location for the airport. Clean and comfortable. No included breakfast or coffee and limited sachets in room. Not keen on the receptionist entering our room at 2am to check whether the room was occupied or not!!
Comment from Hotel Management
31 May 2024 by AR, Hotel Management
Dear Mr David,Thank you sincerely for the positive review. We truly appreciate your kind words and recognition of our efforts.Ensuring the privacy and comfort of our guests is our highest priority, and we deeply regret any disruption to your experience. Please be assured that we will thoroughly investigate this matter and implement the necessary measures to prevent such occurrences in the future. Thank you for bringing this to our attention. Should your future travels bring you back to Atlanta again we would like you to give us a chance to correct this. Warm regards, Wyndham Garden Atlanta Airport Team
by A verified traveler
Posted 26 May 2024
Enjoyed my stay.
Comment from Hotel Management
27 May 2024 by AR, Hotel Management
Dear Nicole, Thank you so much for taking the time to leave such a kind review on our website. Your words truly brightened our day and mean a lot to us. We're thrilled to hear that you had a positive experience, and we look forward to welcoming you back soon. Warm regards, Wyndham Garden Atlanta Airport Team
by A verified traveler
Posted 25 May 2024
I think it’s a nice property. Very clean hotel! Nice and polite. My only complaint is that they have a 250.00 incidentals. I have stayed in better hotels and resorts and don’t have to pay 250.00 incidentals. It takes 5-7 days for money go back on your card. That tells me it’s not a hold it’s proceed. They should really look into putting a hold for incidentals rather than charge your card and having to wait to get your funds back.
Comment from Hotel Management
25 May 2024 by AR, Hotel Management
We sincerely appreciate your feedback and understand your concerns regarding the incidental fee charged upon check-in. Please accept our apologies for any inconvenience this may have caused.The 250 fee serves as a security hold, reflecting our commitment as a strictly non-smoking facility. While we promptly release this hold upon check-out, we acknowledge that various banks may require differing processing times, potentially causing delays in the funds becoming available again.To ensure transparency, we proactively communicate about the security deposit on all third-party booking platforms both prior to and following reservation confirmation. Additionally, we send personalized messages after reservations are processed to reiterate this information. Furthermore, our registration card presented upon check-in also clearly outlines details regarding the deposit.Your feedback is invaluable to us, and we are committed to enhancing our communication methods to better inform our guests about the security deposit process. Thank you for bringing this matter to our attention, and we look forward to serving you better in the future.
by A verified traveler
Posted 25 May 2024
Bathroom floor needed a cleaning. Staff was rude.
Comment from Hotel Management
25 May 2024 by AR, Hotel Management
Thank you for taking the time to provide us with your valuable feedback. Your input is crucial to our continuous improvement efforts. Rest assured, we have taken the necessary steps to address the issue you raised, and we are committed to implementing measures to prevent its recurrence in the future. We appreciate your patronage and look forward to welcoming you back for a more seamless experience.
by A verified traveler
Posted 21 May 2024
Brand new finishes were great. With the highway noise it was tough to sleep.
Comment from Hotel Management
27 May 2024 by AR, Hotel Management
Dear Robert,Thank you so much for taking the time to leave such a kind review on our website. Your words truly brightened our day and mean a lot to us. We're thrilled to hear that you had a positive experience, and we look forward to welcoming you back soon. Warm regards, Wyndham Garden Atlanta Airport Team
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
19 May 2024 by AR, Hotel Management
Dear Darcy,Thank you for staying with us. We are glad to hear you had a wonderful stay.
