Ratings based on 992 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Very luxurious and spacious room.
Comment from Hotel Management
14 May 2024 by Director of Operations, Hotel Management
Hello Lisa, Thank you for evaluating your stay at W Atlanta Downtown. We are delighted to know how happy you were with our stylish rooms. We would love to have you back anytime, and we appreciate you choosing us!Best Regards, Alexey Muravskiy,Director of Operations
by A verified traveler from Lyndurst
Posted 9 May 2024
Very friendly staff, thank you!
Comment from Hotel Management
10 May 2024 by Director of Operations, Hotel Management
Hello Josue, We are delighted you had such a good time with our engaging and dedicated Talent here at W Atlanta Downtown. We believe we have the best of the best, and we appreciate your kind remarks. Come back soon, we would love to provide you with another exceptional stay!Best Regards, Alexey Muravskiy,Director of Operations
by A verified traveler
Posted 8 May 2024
Didn’t get the room I paid for. Hotel was pretty disappointing
Comment from Hotel Management
9 May 2024 by Director of Operations, Hotel Management
Hello Andrew, Thank you for taking the time to post your review. Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. We appreciate your patience and feedback. It is our hope that you will give us another chance to serve you better in the future and show you our commitment to service excellence. Best Regards, Alexey Muravskiy,Director of Operations
by A verified traveler
Posted 8 May 2024
Unfortunately, this W hotel was not a good stay. We were in town for business and the hotel manager Walter was less than accommodating. It seems like he doesn’t put his guests first. The only great experience was the young lady who checked us in, Erica. She set a great expectation for our stay but unfortunately it went down hill. From the cleanliness of the room to the bartender at the bar. I believe her name was KEDA. She was absolutely rude and dismissive. I would honestly had fired her after she interacted with my group and other people at the bar. This hotel has the potential to be a decent hotel but they surely should clean house with the staff and hire people who are actually dedicated and passionate about quality and hospitality.
Comment from Hotel Management
10 May 2024 by Director of Operations, Hotel Management
Hello Ray-Anthony, Thank you for taking the time to write your review. Providing excellent service is our top priority; therefore, it is disappointing to hear that we fell short during your stay, and we sincerely apologize for the unpleasant encounter you had with some of our Talent members. We will follow up with the appropriate individuals and take suitable action to make sure they treat our guests with respect and authentic, warm hospitality. Furthermore, we are sorry for issues you had with the styling of your room. This has been addressed with our Style Department, and we will use your remarks to ensure this is not repeated. We hope you will give us another chance to make a favorable impression, and we wish you all the best with your travels. Best Regards, Alexey Muravskiy,Director of Operations
by A verified traveler
Posted 3 May 2024
Enjoy the stay really nice hotel, parking a bit pricey $55/day
Comment from Hotel Management
3 May 2024 by Director of Operations, Hotel Management
Hello GeRhonda, Thank you for your kind feedback about W Atlanta Downtown. We value hearing from our guests and love knowing how much you enjoyed our property. Having said that, we regret that you found our parking fee to be high. We review our pricing regularly to make sure that we are priced competitively. Please come back and see us again soon!Best Regards, Alexey Muravskiy,Director of Operations
by A verified traveler
Posted 30 Apr 2024
I enjoyed my time here
Comment from Hotel Management
1 May 2024 by Director of Operations, Hotel Management
Hello Derek, We are pleased your experience was enjoyable, and we want to thank you for your generous rating. All of us at W Atlanta Downtown look forward to your next visit.Best Regards, Alexey Muravskiy,Director of Operations
by A verified traveler
Posted 28 Apr 2024
The Hotel is in a great part of Atlanta close to lots of restaurants and it has an Amazing Lobby Bar.
Comment from Hotel Management
30 Apr 2024 by Director of Operations, Hotel Management
Hello Toia, Thank you for choosing W Atlanta Downtown. It is gratifying to read how much you enjoyed our amazing bar and energetic location. It was our pleasure hosting you, and we hope you will choose us anytime you are in the neighborhood. We look forward to your next visit!Best Regards, Alexey Muravskiy,Director of Operations
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
13 May 2024 by Director of Operations, Hotel Management
Hello Zafar, Thank you for choosing our hotel. We want every guest to have a comfortable, seamless experience, and based on your rating, we may not have succeeded in your case. We hope you will give us another chance to provide you with the exceptional stay you deserve.Best Regards, Alexey Muravskiy,Director of Operations
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Director of Operations, Hotel Management
Hello Carlos, Thank you for choosing W Atlanta Downtown and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards, Alexey MuravskiyDirector of Operations
by A verified traveler
Posted 20 Apr 2024
Only concern i have is, as much as the rooms cost im not understanding why its not complimentary breakfast
Comment from Hotel Management
22 Apr 2024 by Director of Operations, Hotel Management
Hello Yolanda, We value your feedback, and we are grateful for your candid comments. We regret any disappointment you experienced due to our breakfast options. We hope the positive aspects of your stay made up for us not meeting every expectation. It was our pleasure hosting you, and we hope you will stay with us again the next time you visit the area.Best Regards, Alexey MuravskiyDirector of Operations
