Ratings based on 967 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Air didn’t work
Comment from Hotel Management
28 May 2024 by HotelMgmt, Hotel Management
DeShalunta, thank you for your feedback and four-star rating. We sincerely apologize for the issue you experienced with the air conditioning. Our maintenance team has been informed and will ensure it's fixed. We hope to welcome you back soon for a more comfortable stay.
by A verified traveler
Posted 27 May 2024
Maurice was beyond amazing. He is the reason I will be making this hotel my hotel of choice.
Comment from Hotel Management
28 May 2024 by HotelMgmt, Hotel Management
Theresa, we're thrilled to hear that Maurice's outstanding service impressed you and made you want to return! We'll be sure to share your kind words with him and look forward to welcoming you back soon.
by A verified traveler
Posted 26 May 2024
Very clean! Fancy for the cheap price! Great location
Comment from Hotel Management
28 May 2024 by HotelMgmt, Hotel Management
Thank you for your positive feedback, Tangela! We're delighted to hear you enjoyed the cleanliness, luxury, and affordability of our hotel. Our convenient location is indeed a bonus! We look forward to having you back for another five-star worthy stay soon at the Hyatt Regency Atlanta Perimeter at Villa Christina.
by A verified traveler
Posted 24 May 2024
Beautiful property! Close proximity to our family member graduation this weekend. Had breakfast buffet… delicious! Great selections! Will definitely stay here again!
Comment from Hotel Management
28 May 2024 by HotelMgmt, Hotel Management
Thank you for your lovely review, Gail! We're delighted that our location was convenient for your special family event and that you enjoyed our breakfast buffet. We look forward to welcoming you back to the Hyatt Regency Atlanta Perimeter at Villa Christina soon!
by A verified traveler
Posted 24 May 2024
Food was very nasty and they told us that the pool will be open. And it wasn’t
Comment from Hotel Management
25 May 2024 by Hotelmgmt, Hotel Management
It's disappointing to hear that the food did not meet your expectations and that the pool was closed contrary to what you were informed. We understand how frustrating it can be when the amenities you look forward to enjoying are not available or when the dining experience falls short of what you anticipate. We recognize the importance of accurate information and satisfying meals as part of the overall guest experience. We hope to better meet your expectations in the future and restore your confidence in our services.
by A verified traveler from Chicago
Posted 22 May 2024
Could not rent a movie, no pay for view only cable channels and hotel did mot buy a subscription for the good channels. Cleaning staff did not speak English so some communication was lost in translation. Over all quality was not worth the price m. Staff was not informed AT All! Most answers were ‘wait until the morning when the manager is in. Pool area was nice but too cold to swim.
Comment from Hotel Management
23 May 2024 by HotelMgmt, Hotel Management
It's regrettable to hear about the challenges you faced during your stay. It is understood that these aspects, along with the overall responsiveness of the team, did not meet your expectations, especially given the rate you paid. The feedback regarding the need for more comprehensive training and improved staff knowledge is taken seriously. It is also noted that while the pool area was enjoyable, the water temperature was not comfortable for swimming. The aim is always to provide a stay that is worth the value and leaves guests feeling satisfied and well-cared for, and it's clear that in this case, there is room for improvement. Our hope is to address these issues effectively and have the chance to provide a much better experience in the future.
by A verified traveler
Posted 20 May 2024
I liked the pool area and the breakfast
Comment from Hotel Management
22 May 2024 by HotelMgmt, Hotel Management
Hjørdis, we're thrilled you enjoyed the pool and breakfast! It's always great when our guests make the most of our amenities here at the Hyatt Regency Atlanta Perimeter at Villa Christina. We look forward to welcoming you back for another fantastic stay!
by A verified traveler from Mableton
Posted 19 May 2024
Excellent customer service
Comment from Hotel Management
21 May 2024 by HotelMgmt, Hotel Management
Thank you for your praise, Naomi! We're thrilled to hear that our team at the Hyatt Regency Atlanta Perimeter at Villa Christina made such a wonderful impression. We eagerly anticipate your next visit and the chance to provide even more exceptional hospitality.
by A verified traveler
Posted 19 May 2024
Nice hotel. However, I wasn't fond of the fact that microwaves were not in the room. Also, you have to pay for parking. Although it is taken out of your deposit, we still ended up having to park far away for one day during our stay because there was an event at the hotel. If I'm paying for parking, I should be guaranteed a spot during my stay
Comment from Hotel Management
21 May 2024 by HotelMgmt, Hotel Management
Thank you for your feedback, Melissa. While we're glad you enjoyed your stay overall, we're truly sorry for any disappointments you had with our parking and in-room amenities. Our team will review your comments to see how we can enhance our offerings and better manage future events at the hotel. We hope to welcome you back soon for a more seamless experience.
by A verified traveler from West Columbia
Posted 19 May 2024
Couldn’t recommend this hotel to anyone. First, the check in was terrible. When we got to our room, we noticed the television on, all drawers open and water on the shower. I called the front desk to let them know and ask for soap since we had none. They never bright the soap up and after that I noticed hair on one of my pillows. Next morning I was requested to pay for breakfast even though I had pay for breakfast when I booked the hotel. The lady at the cafeteria said she needed to confirm, but no one was at the entrance to check on the guests coming in. If I would have not known better I would have been charged.
Then when I went to check out with my dog they told me to hold on to make sure I paid for the dog. They never told me to pay when I checked in. Also note they don’t have any pet fees listed on Expedia. The lady at the front desk also didn’t know how much it was and went to call the manager. If I wanted to hide my dog or not pay for it I would have not gone to the front desk and check out with him, right? Basically, this hotel treats you like you are trying to steal and lie to them. Plus the rooms are not very well cleaned. The breakfast is mediocre at best. The carpet in room 304 even has a hole in it. The attitude of the so called manager Dicana Laurent left a lot to be desired. The lady at the front desk told me to hold on and they started calling the lady that checked me in to verify if I was telling the truth. Save yourself the trouble !
Comment from Hotel Management
19 May 2024 by Michael Blowe, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. As always, we want our guests to have the best stay possible where every area of the hotel is clean and of the highest quality. We strive to provide gracious, engaging and caring service. We are sad to see that you did not have an enjoyable stay with us overall. One of our staff member offer to switch you to a different room, but the offer declined. Please be advised that our pet policy is also listed on our website stating our pet fee is 100.00. Any guests who check in with a pet or make acknowledgement they are checking in with a pet, will be provided a pet form and be charged. We have shared your comments with our management team and staff.We sincerely appreciate your feedback. Feedback allows us to gain an understanding of our shortcomings and address them appropriately to avoid a recurrence for future guests. Again, please accept our sincerest apology and we hope you will consider staying with us in the future.Kindest regards,Michael Blowe
