Ratings based on 104 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.6 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
21 May 2024 by GM, Hotel Management
Dear Alexander,Thank you for your 5-star rating! We are thrilled to know that you had a wonderful experience at our hotel. Your feedback is invaluable to us, and we look forward to welcoming you back for another stellar stay. Thanks again for choosing us. Safe travels!Warm regards,Hotel Management
by A verified traveler
Posted 19 May 2024
The fire alarm went off at 1 am for the second night in a row. Guests evacuated, staff told us we could go back to our room, but then we were told by other staff not to bc the fire department need to test for CO2. Guests stood outside for almost 2 hours with no communication or feedback. Staff were aggressive, exclaiming they would not be giving any refunds. Fire Department determined the smoke alarm was set off by someone smoking in the lobby restroom. The elevators did not function, even after the alarm was cleared. The next morning all guests were carrying their luggage up and down multiple flights of stairs.
-Breakfast is cold cereal, not typical HIE breakfasts.
-No toiletries in the restroom. Typically HIE has shampoo, conditioner, face & hand soap.
-Trash cans were overflowing in the halls.
Comment from Hotel Management
20 May 2024 by Aaliyah S., Hotel Management
I'm sorry to hear about the issues you've encountered. We have since then fixed these issues.
by A verified traveler
Posted 14 May 2024
This hotel was not very welcoming the elevator floors were sticky and smelly kind of like bug spray. Then the hotel posted a note saying that tomorrow the water will be turned off from the 11am until 5. I did not stay the night in this hotel even after I had paid, I’m not sure who own this hotel but the need to do better a lot.
Comment from Hotel Management
14 May 2024 by Rico M., Hotel Management
Thank you for your feedback
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
14 May 2024 by Rico.M, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 8 May 2024
Quiet.
Comment from Hotel Management
9 May 2024 by Rico M, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
6 May 2024 by Anna T, Hotel Management
Thank you for your review.
by A verified traveler
Posted 1 May 2024
The person who took us from the airport to the hotels is fabulous...the people who checked us in for unimpressive and Morning people were rather abrupt
Comment from Hotel Management
2 May 2024 by Rico. M., Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
20 May 2024 by Aaliyah S, Hotel Management
I'm glad to hear you enjoyed your stay.
by A verified traveler from Elgin
Posted 20 Apr 2024
Adequate for a quick visit to Atlanta
Comment from Hotel Management
27 Apr 2024 by RICO M. , Hotel Management
Thank you for your feedback
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
23 Apr 2024 by RICO M. , Hotel Management
Thank you for your feedback.
