Ratings based on 609 Verified Reviews
4.2 Room cleanliness
3.9 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
Although, the property was beautiful and the staff was helpful. There were issues with my stay.
When I first arrived , I was given a key to someone else’s room( luckily no one was in there , but it was clearly occupied) . spent $297 per night to stay and the air went out in my room twice. The last night of my stay I called down at 1am they told me they were full, the maintenance people wouldn’t be in until 8am and they sent the security up to look at the thermostat and he had no idea how to fix it.
I had to tell someone when I went down for breakfast after a sleepless , hot night.
The bartender and gentleman in the kitchen were great , but overworked. It led to very long wait times.
No housekeeping came at all and there were no extra towels to change.
Parking was convenient but the price was outrageous.
The air was the major issue for me. I spent too much money to be uncomfortable at any part of the stay.
by A verified traveler
Posted 27 May 2024
The staff was very friendly and helpful. I had to wait on fresh towels, that was ok. However, this location is in need of a deep cleaning. There were stains everywhere, the carpet, the curtains even the pool furniture. The pool area dirty, floor needed mopping. A dirt ring even in the pool. I asked for an early check in, didn’t realize that would lead to me having to clear the bathroom myself.
by A verified traveler
Posted 26 May 2024
My Air conditioner stopped working in the middle of the night. Breakfast service was horrible. Staff refused to put out ample service items so you could serve yourself. To get a bowl, you had to asked. I’m a lifetime Diamond Member. I was just shocked with the level of service from Embassy Suites in this area-especially seeing the beautiful surrounding areas.
by A verified traveler from Tappahannock
Posted 23 May 2024
Not up to embassy standards with a lack of breakfast food everyday. Understaffed bartenders during reception time. Never cleaning the room nor any clean towels given any day outside of the first day even though we requested them many times.
by A verified traveler
Posted 17 May 2024
Great location to access all parts of town. Helpful, professional and welcoming front desk staff. Very clean and spacious rooms.
Comment from Hotel Management
21 May 2024 by Sean McDonald: AGM, Hotel Management
Thank you for taking the time to share your experience with us, I am so happy to hear that you enjoyed your stay all the way through. Thank you for choosing us as your home away from home and we look forward to seeing you again in the near future.
by A verified traveler from Morganville
Posted 11 May 2024
hotel breakfast is very good, room is spacious, staff is friendly!
Comment from Hotel Management
12 May 2024 by Sean McDonald: AGM, Hotel Management
Thank you for taking the time to share your experience with us. We sincerely appreciate you choosing us as your home away from home and we truly look forward to seeing you again.
by A verified traveler
Posted 11 May 2024
This was a business and personal trip for me. There were several issues that needed addressing. On arrival we were assigned a room that wasn’t quite finished ie: paint etc. We notified front desk and was moved. In the new assigned room there were noisy neighbors upstairs that had kids running all night 2x in which paint from the ceiling was in my belongings, and it shook loose the desk ceiling light from it’s foundation. I reported that to front desk and immediately and Jordan was apologetic and offered to move us again. We declined and Jordan was notified within minutes Jordan had security address the issue and the light was fixed. Jordan and his team made it enjoyable by remaining Professional, Courteous, and taking great care and pride at Embassy Suites and in the Hilton brand.
Comment from Hotel Management
18 May 2024 by Sean McDonald: AGM, Hotel Management
Thank you for taking the time to share your experience with us, I am so happy to hear that you enjoyed your stay all the way through despite the initial discrepancy upon arrival. Thank you for choosing us as your home away from home and we look forward to seeing you again in the near future.
by A verified traveler
Posted 7 May 2024
Twice the toilet clogged. I had to remedy that the 2nd time because no one else came to do it when called. Nice to have complimentary happy hour but they were out of half the drink selection. Slept on a roll out which was like a bag of rocks.
Comment from Hotel Management
10 May 2024 by Sean McDonald: AGM, Hotel Management
Thank you for taking the time to share your experience with us, it seems as though we may have slightly missed the mark with making this a great stay for you. If there is anything we can do to help rectify this, please contact hotel management. We do sincerely hope your future travel plans in Atlanta will bring you back to our lovely establishment.Have a great day.
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
10 May 2024 by Sean McDonald: AGM, Hotel Management
Thank you for taking the time to share your experience with us, we hope your future travel plans in Atlanta will bring you back to our lovely establishment.Have a great day.
by A verified traveler
Posted 5 May 2024
newer hotel very clean
Comment from Hotel Management
8 May 2024 by Sean McDonald: AGM, Hotel Management
Thank you for sharing your feedback with us, please do not hesitate to reach out if your future travel includes a stay in Atlanta.
