Ratings based on 960 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Very clean and spacious.
by A verified traveler from Davie
Posted 27 May 2024
Excellent stay
Comment from Hotel Management
28 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Ranford! We're thrilled to hear that you had an excellent stay with us! If there's anything specific that made your experience memorable or if you have any feedback on how we can make your next stay even better, please let us know. We look forward to welcoming you back for another wonderful stay in the future!
by A verified traveler
Posted 25 May 2024
The room was worn down. Burn stains on carpet. Bathroom Shower was scary.
Comment from Hotel Management
26 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi hansis! We apologize for the disappointing condition of your room, particularly the worn-down appearance and the cleanliness issues with the carpet and bathroom shower. Providing comfortable and well-maintained accommodations is important to us, and we regret that we did not meet your expectations in this regard.Your feedback has been shared with our housekeeping and maintenance teams, and we will address these issues promptly to ensure that our rooms meet the highest standards of cleanliness and comfort for our guests.We appreciate your understanding and patience, and we hope to have the opportunity to provide you with a much-improved experience in the future. If there is anything else we can do to assist you or if you have any further feedback, please don't hesitate to let us know.
by A verified traveler from Fort Worth
Posted 24 May 2024
Props to the staff-they were very courteous and professional...unfortunately, there wasn't enough of them (severely understaffed)-had a 45 min wait to check-in because the front desk clerk had to finish cleaning rooms...again, NOT a criticism of the staff, but management NEEDS to hire more people!
Comment from Hotel Management
25 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Michael F! Thank you for your feedback and for acknowledging the professionalism and courtesy of our staff. We apologize for any inconvenience caused by the wait time during check-in due to being understaffed. Ensuring efficient service for our guests is a top priority, and we understand the importance of having an adequate team in place.Your comments have been shared with our management team, and we will take immediate steps to address the staffing situation to prevent similar occurrences in the future. We appreciate your patience and understanding, and we hope to provide a smoother experience during your next visit. If there's anything else we can do to improve your stay, please don't hesitate to let us know.
by A verified traveler
Posted 24 May 2024
Na
Comment from Hotel Management
25 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Mary! On behalf of our entire team, I would like to apologize if we have failed in exceeding your expectations. Your satisfaction is important to us and we would like to know what went wrong. That would allow us to implement improvements to ensure we offer a better experience for guests in the future.
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
23 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Lisa! I hope that you had an amazing stay and everything worked well to your convenience. If you have any feedback or suggestion that can help us improve on our services, please do not hesitate to let us know.
by A verified traveler
Posted 19 May 2024
Bed bugs
Comment from Hotel Management
20 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Latoya! We sincerely apologize for any inconvenience you experienced due to bed bugs during your stay. Ensuring a clean and comfortable environment for our guests is our top priority, and we take reports of pests very seriously. Immediate action will be taken to address this issue, including thorough inspection and treatment of the affected areas by professional pest control services. Additionally, we will review our existing protocols to prevent such occurrences in the future. Your feedback is invaluable, and we appreciate the opportunity to rectify this matter. Please reach out to our management team directly if you have any further concerns or if there is anything else we can assist you with. We hope to regain your trust and welcome you back for a more pleasant experience in the future.
by A verified traveler
Posted 17 May 2024
The room that we had reserved, a single King Bed was not available because they were "overbooked" and thus we were given Queen bed. The room was dirty with an oily stain on the bed head board that I washed off with soap and water. The hallways had a dank and musty smell. Walls were dirty and in need of cleaning and or painting.
Comment from Hotel Management
20 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Nicholas! We sincerely apologize for the inconvenience you experienced due to the unavailability of the reserved room type and the cleanliness issues you encountered during your stay. Ensuring that our guests receive the accommodations they expect is of utmost importance to us, and we regret that we fell short in this instance. We take cleanliness and maintenance seriously, and we will address the issues you mentioned promptly to prevent any recurrence. Your feedback will be shared with our housekeeping and maintenance teams to ensure that our standards are consistently met. We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a more satisfactory experience in the future.
by A verified traveler
Posted 15 May 2024
The property was ok and reasonably priced. The set-up of the 1-bedroom suite we stayed in was not ideal. The sofa beds were very uncomfortable, with very poor quality support and mattresses. The bathroom vanity, toilet, and shower were all in one room, which is an inefficient set-up (it's better if the vanity is outside the toilet/shower space). Items and debris were found inside the sofa beds. No bedding was provided for the sofa beds - had to ask for it. We also had to ask for extra towels - party of 3 but only 2 towels provided. We only got room service on 1 of the 3 nights we were staying. Things were in decent, but not great, condition overall. The staff was helpful when asked and check-in and out went smoothly. The property is tight on parking if they are busy. Free breakfast would have gone a long way to please us, but only paid options were available. We found the place serviceable overall, lacking in particular ways, but convenient to the area we wished to stay in. The warm cookies at check-in were nice. Will consider staying again, but will also look at other options in this area.
Comment from Hotel Management
16 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Jim! Thank you for providing detailed feedback on your recent stay. We regret to hear that certain aspects of your accommodation did not meet your expectations. Rest assured, we take your comments seriously and will address each issue to enhance the overall guest experience.We apologize for the discomfort you experienced with the sofa beds and the lack of bedding provided. Our team will inspect and replace any substandard mattresses and ensure that all sofa beds are thoroughly cleaned and stocked with proper bedding for future guests. Additionally, we understand your concerns about room service frequency, and we will review our procedures to ensure consistent and timely service for all guests. Regarding parking availability and breakfast options, we appreciate your feedback and will explore potential solutions to improve these areas. We sincerely value your patronage and hope to welcome you back for a more enjoyable stay in the future.
by A verified traveler
Posted 14 May 2024
The hotel was nice and clean. Staff was very friendly and helpful. It was Located in a convenient area.
Comment from Hotel Management
15 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Olga! Thank you for sharing your positive experience at our hotel. We're delighted to hear that you found our facilities to be nice and clean, and that our staff provided friendly and helpful service throughout your stay. Additionally, we're glad that our convenient location met your needs and added value to your overall experience.Your feedback is greatly appreciated and serves as motivation for our team to maintain the high standards we strive for. We look forward to welcoming you back for another pleasant stay whenever your travels bring you to the area.
