Ratings based on 978 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
The room was mostly clean. Besides the rotting fruit in the fridge. The AC controls did not work. There was also apparently a train station nearby. I was awakened 5x during the night by a train horn blaring! Something that guests should have been warned about. Would not stay there again
by A verified traveler
Posted 28 May 2024
by A verified traveler
Posted 25 May 2024
I would not stay at this hotel ever again. The shower was dirty, the carpet was old, the faucets leaked all night, and the overall condition was poor. Choose another hotel!
Comment from Hotel Management
28 May 2024 by DT, Hotel Management
sorry for your experience during your stay
by A verified traveler
Posted 21 May 2024
While the shuttle to the airport was convenient along with the ability to park the car there all week, the overall stay was not great. The valet man was very nice but no other staff members would answer the phone or help us really. The bed was horrible and it was hot!
Comment from Hotel Management
22 May 2024 by DT, Hotel Management
sorry for any inconvenience
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
22 May 2024 by DT, Hotel Management
Thanks
by A verified traveler
Posted 20 May 2024
Very welcoming very friendly staffs really appreciate their customer service. What I didn’t like is that it wasn’t as clean as it should’ve been the doors were dirty also the tub, there was hair strands all over the bathroom as well. The room needed some updating on paint and appliances as well.
Comment from Hotel Management
20 May 2024 by DT, Hotel Management
sorry for the inconvenience you have experience
by A verified traveler
Posted 19 May 2024
When I arrived, staff had me wait in the lobby to check in for 10 minutes because of shift change. Then when I got to the room, the safe did not work, nor did the tv. Was told they had “issues” with the cable. Close to airport and convenient shuttle, but not a great experience.
Comment from Hotel Management
20 May 2024 by DT, Hotel Management
sorry for the inconvenience you have experience
by A verified traveler
Posted 19 May 2024
Great place would definitely return
by A verified traveler from Bear
Posted 17 May 2024
Property is out of date & dirty. The mirror in the bathroom did not light up. It was broken. The outlet on the lamp near the bed did not work. This is not a four star Doubletree.
Comment from Hotel Management
21 May 2024 by DT, Hotel Management
sorry for any inconvenience
by A verified traveler
Posted 17 May 2024
Unable to check in, staff did not answer phone, had to spend the night in airport
Comment from Hotel Management
20 May 2024 by DT, Hotel Management
sorry for the inconvenience you have experience
