Ratings based on 80 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Lobby staff was wonderful. Housekeeping was terrible- room not vacuumed, Shower supplies and toilet paper not refilled. Dirty towels left in bathroom and bed very sloppily made. Very disappointing as everything else was great.
Comment from Hotel Management
2 Jun 2024 by Evelina Nikolarakou, Hotel Management
Dear esteemed guest, Greetings from Grand Hyatt Athens! We sincerely appreciate you taking the time to share your feedback, following your stay at Grand Hyatt Athens. Knowing that we have met your expectations in some crucial aspects of your experience is truly gratifying. Your kind words about our staff's politeness are deeply appreciated and we'll make sure to share your praise with the team.However, we would like to apologize for not having met your expectations to the fullest. It's disappointing to hear that you encountered housekeeping issues during your stay with us. We really hope that we will have the pleasure of welcoming you back again in the nearest future. Warmest regards, Evelina Nikolarakou Guest Service Manager
by A verified traveler
Posted 31 May 2024
Well located
Comment from Hotel Management
1 Jun 2024 by Evelina Nikolarakou, Hotel Management
Dear esteemed guest, Greetings from Grand Hyatt Athens! Allow us to thank you for choosing Grand Hyatt Athens and for taking the time to share your rating and feedback. We are thrilled that you’ve enjoyed your stay, and that we could live up to your expectations in all areas. It was our pleasure to have you as our guest, and we look forward to welcoming you back to Grand Hyatt Athens for another exceptional stay in the future.Warmest regards, Evelina Nikolarakou Guest Service Manager
by A verified traveler
Posted 31 May 2024
The staff were super friendly, the amenities were excellent
Comment from Hotel Management
1 Jun 2024 by Evelina Nikolarakou, Hotel Management
Dear esteemed guest, Greetings from Grand Hyatt Athens! Thank you for choosing our property as well as for taking the time to share this amazing rating and your kind feedback.We're delighted to hear that you enjoyed your stay at our hotel. Delivering a superb experience to our guests is our utmost priority, and your feedback serves as a rewarding validation of our commitment to excellence. We'll be sure to share your praise with our team and ensure they know the impact they've made on your stay.Should your travels bring you back to our area, we would be honored to welcome you once again and provide you with another outstanding stay.Warmest regards, Evelina Nikolarakou Guest Service Manager
by A verified traveler
Posted 31 May 2024
The property describes rooms are Acropolis view. The Acropolis is only visible from the balcony, not the room creating a false promise.
We are on the first floor which gets a lot of traffic noise
The drain in the shower drains very slowly as a result one stands in a puddle
However the manager is very nice and has a great customer service attitude
Comment from Hotel Management
1 Jun 2024 by Evelina Nikolarakou, Hotel Management
Dear esteemed guest,Greetings from Grand Hyatt Athens!We sincerely appreciate you taking the time to share your feedback, following your stay at Grand Hyatt Athens.It's unfortunate to hear that your stay did not meet your expectations to the fullest. Please accept our sincere apologies for any inconvenience or dissatisfaction you may have experienced during your stay.Your constructive feedback is essential for us, so we can address your concerns and improve our services further. We really hope that we will have the pleasure of welcoming you back again in the nearest future.Warmest regards,Evelina NikolarakouGuest Service Manager
by A verified traveler from manteo
Posted 30 May 2024
Great stay
Comment from Hotel Management
1 Jun 2024 by Evelina Nikolarakou, Hotel Management
Dear esteemed guest, Greetings from Grand Hyatt Athens! We would like to thank you for taking the time to share your delightful feedback following your recent stay with us. We are delighted to know that you enjoyed the time spent with us. It brings us immense pleasure to learn that your recent stay with us was met with such satisfaction.Once again, thank you for choosing to stay with us, and we eagerly await the opportunity to welcome you back for another outstanding experience in the near future.Warmest regards, Evelina Nikolarakou Guest Service Manager
by A verified traveler
Posted 26 May 2024
I love hyatts and this has to be one of my favorite! Staff are amazing ! Only problem with this facility is the elevators that hopefully they will change ! Over all 10/10 will be back soon!
Comment from Hotel Management
28 May 2024 by Evelina Nikolarakou, Hotel Management
Dear esteemed guest,Greetings from Grand Hyatt Athens!We would like to extend our sincere gratitude for sharing your recent experience with us.It brings us immense joy to hear that your experience exceeded expectations and that you found our hotel to be of the highest caliber. Your recognition of our team's efforts to ensure your comfort and satisfaction is deeply appreciated.Once again, thank you for choosing to stay with us, and we eagerly await the opportunity to welcome you back for another outstanding experience in the near future.Warmest regards,Evelina NikolarakouGuest Service Manager
by A verified traveler
Posted 26 May 2024
Exceptional, friendly staff, and cleaningnes.
Comment from Hotel Management
28 May 2024 by Evelina Nikolarakou, Hotel Management
Dear esteemed guest,Greetings from Grand Hyatt Athens!We would like to thank you for taking the time to share your delightful feedback following your recent stay with us. We are thrilled to hear that you had an excellent experience with us and that you found our hotel to offer everything you could ask for as a guest. It brings us immense joy to know that we were able to meet and exceed your expectations in every aspect of your stay.It was our pleasure to have you as our guest, and we look forward to welcoming you back to Grand Hyatt Athens for another exceptional stay in the future.Warmest regards,Evelina NikolarakouGuest Service Manager
by A verified traveler
Posted 23 May 2024
This hotel was fantastic. But, it's a solid 30 minute walk to anywhere you want to be. If you prefer walking over driving, I'd get something closer to the attractions.
Comment from Hotel Management
28 May 2024 by Evelina Nikolarakou, Hotel Management
Dear esteemed guest,Greetings from Grand Hyatt Athens!Allow us to thank you for choosing Grand Hyatt Athens and for taking the time to share your rating and feedback. We are thrilled to hear that you had an excellent experience with us. Knowing that we have met your expectations in these crucial aspects of your experience is a testament to our commitment to excellence. We eagerly anticipate the opportunity to welcome you back for another exceptional stay and create more memorable moments together.Warmest regards,Evelina NikolarakouGuest Service Manager
by A verified traveler from Irvine
Posted 18 May 2024
Old Furnitire and room was so tiny
Comment from Hotel Management
28 May 2024 by Evelina Nikolarakou, Hotel Management
Dear esteemed guest,Greetings from Grand Hyatt Athens!Allow us to thank you for choosing Grand Hyatt Athens and for taking the time to share your rating and feedback. First and foremost, please accept our sincere apologies for any inconvenience or dissatisfaction you may have experienced during your stay. Your feedback is invaluable to us as we strive to continually improve our services and offerings to ensure a more satisfying experience for all our guests.Once again, we sincerely apologize for any inconvenience you experienced during your stay. We value your comments and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warmest regards,Evelina NikolarakouGuest Service Manager
by A verified traveler
Posted 15 May 2024
The Staff did a wonderful job taking care of me after my Flight was canceled and rerouted. The airlines sent my bag to a destination I didn’t go so I had no toiletries when I arrived neither did I have a change of clothes. They gave me a toiletries to help! I loved my room too for the short time I was there! Beautiful place.
Comment from Hotel Management
22 May 2024 by Evelina Nikolarakou, Guest Service Manager, Hotel Management
Dear esteemed guest,Greetings from Grand Hyatt Athens!Thank you for choosing our property as well as for taking the time to share this amazing rating and your kind feedback.Knowing that we have met your expectations in these crucial aspects of your experience is a testament to our commitment to excellence. Your kind words about the courtesy and service provided by our staff are deeply appreciated. We eagerly anticipate the opportunity to welcome you back to Grand Hyatt Athens for another memorable stay with us. Your continued patronage would be a true pleasure for us.Warmest regards,Evelina NikolarakouGuest Service Manager
