Ratings based on 984 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Overall I had a wonderful experience. I will definitely recommend it to anyone. Very happy with the service
by A verified traveler
Posted 2 Jun 2024
Very close to Acropolis, lovely view from our room. Room was updated, very clean and comfortable. Staff in lobby very friendly and helpful.
The nieghbourhood is residential and safe to walk around.
Comment from Hotel Management
5 Jun 2024 by G.G, Hotel Management
Dear Anne,Thank you very much for taking time to share your experience regarding your sty with us.We feel happy to see that we managed to meet your expectations.It will be our pleasure to welcome you back in the future!Sincerely,The Divani Palace Acropolis Guest Relations Team
by A verified traveler
Posted 27 May 2024
We accidentally booked the wrong date. We did not request a cancellation but rather asked to move the date and the hotel refused. Would NEVER recommend a hotel that is unwilling to make a REASONABLE accommodation. Because they would not accommodate, instead of cancelling and losing my non-refundable payment (it was paid in full), which would have released the room and allowing the hotel to rebook it, we maintained the reservation so they could not book it out again and make twice the money.
Comment from Hotel Management
31 May 2024 by G.G, Hotel Management
Dear Melissa,Thank you very much for your shared information.As you already know non refundable rates are also non changeable for hotels etc.However, during our communication on October we advised you that you need to ask Expedia regarding the change of your dates , since you made your booking with them.Sincerely,
by A verified traveler from Pacifica
Posted 26 May 2024
The.bathroom! That needs a MAJOR IMPROVEMENT! Just one shower and if necked a pool! Yikes! This was my 2nd time staying with them but I don’t think I want to stay here again due to this issue.
Comment from Hotel Management
31 May 2024 by G.G, Hotel Management
Dear Reeta,Thank you very much for taking time to share your experience.Kindly note that the hotel is under renovations in several areas such our newly opened roof gardenSincerely,The Divani Palace Acropolis Guest Relations Team
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
31 May 2024 by G.G, Hotel Management
Dear Ha, nhan,Thank you very much for taking time to share your rating..It would be great for us to know what we could have done better in order to meet your expectations.We hope to have the opportunity to welcome you back in the future for a better stay.Sincerely,The Divani Palace Acropolis Guest Relations Team
by A verified traveler
Posted 22 May 2024
Friendly frint desk. Perfect location near acripolis, but away from crowds. Location on a quiet street. Still near good restaurants.
Comment from Hotel Management
23 May 2024 by G.G, Hotel Management
Dear John,Thank you for your rewarding remarks! At Divani Collection Hotels we are devoted to providing maximum comfort and premium services to our guests and to this end, we couldn’t be happier that your experience was a testament to our commitment.We are looking forward to welcoming you back, soon.The Divani Palace Acropolis Guest Relations team.
by A verified traveler
Posted 21 May 2024
The location to the acropolis and plaka was walkable. The room was clean. The shower had good pressure and hot water. The acropolis view from the room was disappointing. I would not pay for this view again. The staff were nice and friendly.
Comment from Hotel Management
26 May 2024 by G.G, Hotel Management
Dear XXX,Thank you for taking the time to post a review. As a 5* hotel chain we always value your input as it helps us improve our services and exceed your expectations. Regretfully, this time we failed to meet yours and we are really sorry for that. Your comments have been relayed to all relevant departments in order to take all actions necessary. Kindly note also that there are rooms available with front Acropolis view on our website.Hopefully, your next visit at Divani Acropolis or any other Divani Collection Hotel will meet our trademark high standards of hospitality.We are looking forward to welcoming you back soon.The Divani [hotel name] Guest Relations team.
by A verified traveler
Posted 20 May 2024
We loved The Divani. Breakfast was yummy with a large selection.
View of the Acropolis was amazing. Walkable to bus, shopping and restaurants.
The hotel was truly beautiful!
Comment from Hotel Management
23 May 2024 by G.G, Hotel Management
Dear Patrick,Thank you for your rewarding remarks! At Divani Collection Hotels we are devoted to providing maximum comfort and premium services to our guests and to this end, we couldn’t be happier that your experience was a testament to our commitment.We are looking forward to welcoming you back, soon.The Divani Palace Acropolis Guest Relations team.
by A verified traveler
Posted 17 May 2024
Good location to the Acropolis and restaurants.
Comment from Hotel Management
17 May 2024 by G.G, Hotel Management
Dear Fermand,Thank you for your rewarding remarks! At Divani Collection Hotels we are devoted to providing maximum comfort and premium services to our guests and to this end, we couldn’t be happier that your experience was a testament to our commitment.We are looking forward to welcoming you back, soon.The Divani Palace Acropolis Guest Relations team.
by A verified traveler
Posted 10 May 2024
The property was very nice and clean love hot water, clean, stuff food, I will recommend it to anyone who’s goes to Athens Greese.
Comment from Hotel Management
10 May 2024 by G.G, Hotel Management
Dear Gladys, We feel happy to see that you enjoyed our services during your stay.Guest satisfaction is top priority and we appreciate your kind comments.Thank you for taking time to share your experience , and we are looking forward to welcome you back in the future !Sincerely,The Divani Palace Acropolis Guest Relations Team
