Ratings based on 388 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Apr 2024
Great hotel!!!
Comment from Hotel Management
9 Apr 2024 by General Manager, Hotel Management
Dear Marisa,Thank you very much for taking the time to write your review and give us a five star rating! We truly appreciate it and look forward to welcoming you back.Warmest regards,Patrick DavilaGeneral Manager
by A verified traveler
Posted 7 Apr 2024
This is a very classy establishment.
Comment from Hotel Management
9 Apr 2024 by General Manager, Hotel Management
Dear Tom,Thank you for taking the time to write your review and give us 5 out of 5! We truly appreciate it and look forward to welcoming you back in the future.Warmest regards,Patrick DavilaGeneral ManagerHotel Jerome An Auberge Resort
by A verified traveler
Posted 7 Apr 2024
We liked the hotel and employees. The room was good, dog friendly is great.
The only thing I didn’t like is the light pours at the bar.
Charge more and give people a real drink.
by A verified traveler from Round Rock
Posted 18 Mar 2024
Comment from Hotel Management
4 Apr 2024 by General Manager, Hotel Management
Dear Shawn,Thank you for your five star rating. We truly appreciate it and look forward to welcoming you back.Warmest regards,Patrick DavilaGeneral Manager
by A verified traveler
Posted 11 Mar 2024
Staff was amazing
Comment from Hotel Management
4 Apr 2024 by General Manager, Hotel Management
Dear Christine,Thank you so much for your review of our team and for the five stars! We truly appreciate it and look forward to welcoming you back.Warmest regards,Patrick DavilaGeneral ManagerHotel Jerome
by A verified traveler
Posted 8 Jan 2024 on Hotels
Comment from Hotel Management
8 Jan 2024 by General Manager, Hotel Management
Thank you for the 10 out of 10 rating.We appreciate it and look forward to welcoming you back.Warmest regards,Patrick DavilaGeneral Manager
by A verified traveler
Posted 5 Jan 2024
Gorgeous property and attentive staff.
Comment from Hotel Management
8 Jan 2024 by General Manager, Hotel Management
Dear Matlo,Thank you for the 5 star rating and your lovely review.We look forward to welcoming you back.Warmest regards,Patrick DavilaGeneral Manager
by A verified traveler
Posted 1 Jan 2024
Comment from Hotel Management
8 Jan 2024 by General Manager, Hotel Management
Dear Richard,Thank you for your five star rating.We appreciate you and look forward to welcoming you back.Warmest regards,Patrick DavilaGeneral Manager
by A verified traveler
Posted 3 Dec 2023
We made our reservation for the Hotel and its Prospect restaurant more than two months prior to our stay. One week before we were to arrive, we received a phone call from the restaurant stating they had just changed their menu from a la cart to a fixed menu priced at $175 per person. No other option available. And no apology.
When we declined we were referred to the concierge desk and were booked in another local restaurant which was abysmal. This "bait and switch" tactic was very disappointing.
Comment from Hotel Management
14 Dec 2023 by General Manager, Hotel Management
Dear Robert,I do appreciate you bringing this to my attention. after further investigation, our team did offer the a la carte menu for the evening of your reservation but we did not receive a response back. We were very apologetic that that happened and I truly apologize for the timing of the implementation of our new concept.I appreciate your comments and feedback. Please o not hesitate to contact me directly should I be of assistance to you in the future.Warmest regardsPatrick DavilaGeneral ManagerHotel Jerome
by A verified traveler
Room with a view … Beautiful!
Posted 6 Nov 2023 on HotelsBeautiful hotel and amazing service.
Comment from Hotel Management
14 Dec 2023 by General Manager, Hotel Management
Dear Brandey,Thank you for your review and lovely picture. It was a pleasure to have you stay with us and we look forward to welcoming you back.Warmest regards,Patrick DavilaGeneral ManagerHotel Jerome
