Ratings based on 979 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
by A verified traveler
Posted 21 May 2024
by A verified traveler
Posted 11 May 2024
Right off of i-5 but quiet. Nice place!
Comment from Hotel Management
15 May 2024 by Janice, Hotel Management
Hi Keith,Thanks for the great review.Hope to see you again in the future!Janice
by A verified traveler
Posted 8 May 2024
Property in very good condition. Check in staff excellent. Only knock, was our room window faced the side on the building. A strange window location.
Comment from Hotel Management
15 May 2024 by Janice, Hotel Management
Hi Cliff,We appreciate your feedback.Thank you for staying with us,Janice
by A verified traveler
Posted 3 May 2024
Just off freeway, very clean and queit
Comment from Hotel Management
15 May 2024 by Janice, Hotel Management
Hi Richard,Thank You for your feedbackHope to see you again in the futureJanice
by A verified traveler
Posted 30 Apr 2024
Room is clean and good quality.
Comment from Hotel Management
15 May 2024 by Janice, Hotel Management
Thank You for the review. we appreciate the feedback.Janice
by A verified traveler
Posted 26 Apr 2024
We have stayed at this property about 3 times before as we love the restaurant behind it. This time, however, will be our last. The hotel was gross. The shower had pink fungus growing on it. The curtains would not close so at 5:30 am we had a fully bright room with a 4month old baby. We called the night we checked in and let them know of these concerns and they said they had no rooms and they could do a partial refund. The next day the manager said they offered you an additional room last night ( untrue, the front desk said they had no rooms to move me into, as this is what I was actually asking for) and she offered to give me a $30 lol. That actually made me laugh. See the pictures and judge for yourself. We will never be staying here again.
Comment from Hotel Management
27 Apr 2024 by Meredith, Holiday Inn Express Ashland, Hotel Management
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express ASHLAND.We are sorry to hear of your disappointment with your last trip to our hotel. We strive to make each stay as pleasant and comfortable as possible, and we are sorry we did not hit that mark for you. Haven taken your concerns seriously, we inspected the bathroom and while there are markings in the roll in shower, there was no mold detected. Our inspection did indicate that the blinds were a little tough to maneuver and we have worked on a fix. Again, our apologies for the inconvenience and discomfort this brought you. Again, thank you for sharing your comments and safe travels in the future.
by A verified traveler
Posted 19 Apr 2024
Super clean, friendly check in, really nice breakfast.
Comment from Hotel Management
26 Apr 2024 by Meredith, Holiday Inn Express Ashland, Hotel Management
Hi Heidi,Thank you for the 5/5 rating and for the kind words regarding our property. We hope to have the opportunity to host you again!
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Meredith, Holiday Inn Express Ashland, Hotel Management
Hello Rachel,Thank you for staying with us at Holiday Inn Express Ashland and for the 5/5 rating!
by A verified traveler
Posted 12 Apr 2024
Ver clean, nice place
Comment from Hotel Management
26 Apr 2024 by Meredith, Holiday Inn Express Ashland, Hotel Management
Hello Ke and thank you for choosing Holiday Inn Express for your recent stay in Ashland. We appreciate you taking the time to leave us a 5 star rating!
