Ratings based on 981 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
Great location. Beautiful hotel. Staff were very attentive. Adam in the front was exceptionally helpful.
Comment from Hotel Management
2 Jun 2024 by Kimpton Hotel Arras, Hotel Management
Hello Sabrina, Thank you for sharing your experience with us. We are glad to hear you enjoyed your stay. We appreciate your feedback and hope to welcome you again soon.
by A verified traveler
Posted 26 May 2024
Clean and comfy. Thank you
Comment from Hotel Management
27 May 2024 by Kimpton Hotel Arras, Hotel Management
Hello Liam, Thank you for sharing your experience with us. We are glad to hear you enjoyed you stay and hope to welcome you again soon.
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
25 May 2024 by Kimpton Hotel Arras, Hotel Management
Hello Bailie, Thank you for sharing your experience with us. We appreciate your feedback and hope to welcome you again soon.
by A verified traveler
Posted 24 May 2024
Was a wonderful time
Comment from Hotel Management
25 May 2024 by Kimpton Hotel Arras, Hotel Management
Hello Leslie, Thank you for sharing your experience with us. We appreciate your feedback and hope to welcome you again soon.
by A verified traveler
Posted 18 May 2024
Good to stay. Modern and smart hotel. Well located, with a convenient and efficient valet parking.
Two downer: First, Room service has to be charged to a credit card, not to the room. Fair, except that the software does not take credit card without a zip code, like mine (I do not reside in the US) upon calling, I was told I could come down and pay, then food will be delivered to my room. This defeats the purpose. Change your software supplier please. Second. The AC in the room is not really controllable. I called to ask how to raise the temperature and was told to put it on automatic and set the temperature 4 or 5 degrees higher than my target. Does not really works that well. At night I set it to 71F and it was 66.7F (I travel with a thermometer) at one point. Not very good. The Units are not powerfull enough. When raising it to above 80F in the morning, it took 35 minutes to go up.by 2 degrees F.
Comment from Hotel Management
19 May 2024 by Joseph, Hotel Management
Hi Adel, I apologize about the inconveniences you experienced. We do have QR codes in-room that allow for you to charge through your internet browser on mobile devices, I'm sorry if this did not work for you or was not explained. Our AC system can be a bit tricky as well, If you do return we will gladly advise you on how to get your room to your liking and will make sure our staff knows how to properly instruct :)We greatly appreciate you and hope you decide to stay with us again.
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
18 May 2024 by Joseph, Hotel Management
Thank you for your feedback! Let us know if there's a way we can make your stay better for next time. :)
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
2 Jun 2024 by Kimpton Hotel Arras, Hotel Management
Hello Allen, Thank you for sharing your experience with us. We appreciate your feedback and hope to welcome you again soon.
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
2 Jun 2024 by Kimpton Hotel Arras, Hotel Management
Hello Taylor, Thank you for sharing your experience with us. We appreciate your feedback and hope to welcome you again soon.
by A verified traveler
Posted 9 May 2024
Very nice hotel, everything in great working order, excellent staff, very nice rings that were designed very well. Loved it, best honeymoon place!
We will return!
Comment from Hotel Management
12 May 2024 by Kimpton Hotel Arras, Hotel Management
Hello David, Thank you for sharing your experience with us. We are so glad to here you enjoyed your stay with us. We hope to welcome you again soon.
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
25 May 2024 by Kimpton Hotel Arras, Hotel Management
Hello Jennifer, Thank you for sharing your experience with us. We appreciate your feedback and hope to welcome you again soon.
