Ratings based on 986 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
Was not aware of construction rate was way too high for the conditions, Understand the need for improvements but inconvenience should he reflected in rate.
by A verified traveler
Posted 23 May 2024
There is not a microwave (even in the suite), overnight parking is $25, the hotel is under construction, glassware in our room looked used
Comment from Hotel Management
26 May 2024 by Customer Service, Hotel Management
Elisha, thank you for sharing your thoughts. The feedback about the microwave and glassware has been noted, and the parking details are clearly outlined on our site for convenience. While construction is temporary, we strive to minimize its impact. We appreciate your understanding and hope to welcome you back at Hotel Indigo Asheville Downtown.
by A verified traveler
Posted 23 May 2024
Cancelled our reservation the night before we were to stay
Comment from Hotel Management
24 May 2024 by Customer Service, Hotel Management
Traci,The team at our hotel understands how frustrating last-minute changes can be. Your feedback is valued, and we're committed to improving processes to better serve our guests. Thank you for sharing your experience.
by A verified traveler
Posted 23 May 2024
Great staff ! Room very spacious!
Comment from Hotel Management
24 May 2024 by Customer Service, Hotel Management
Troy, thank you for your fantastic feedback! The team members at Hotel Indigo Asheville Downtown are delighted to hear that you enjoyed the spacious room and appreciated their service. We're looking forward to welcoming you back soon!
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
24 May 2024 by Customer Service, Hotel Management
Kelvin, thank you for your positive rating of Hotel Indigo Asheville Downtown. Our team is thrilled you had a great experience. We look forward to welcoming you back soon!
by A verified traveler
Posted 10 May 2024
We stayed in 503 and it was newly renovated, absolutely beautiful and clean. Would love to return
Comment from Hotel Management
10 May 2024 by Customer Service, Hotel Management
Leah, it's great to hear that you had a wonderful stay in one of Hotel Indigo Asheville Downtown's recently refurbished rooms. Your positive assessment of the cleanliness and aesthetics certainly affirms our commitment to providing excellent accommodation. We genuinely look forward to welcoming you back for another lovely experience.
by A verified traveler
Posted 30 Apr 2024
The staff was amazing. So helpful. The hotel was in remodel mode, so no bar, breakfast service. Our room needed a mirror and the suite part of the room was old looking and not inviting. Bathroom was nice tho
Comment from Hotel Management
1 May 2024 by Customer Service, Hotel Management
DeeAnn, we appreciate your kind words about our amazing team members at Hotel Indigo Asheville Downtown. It's inspiring to hear that they were able to assist you during your stay. We understand that certain aspects of your stay such as renovations and room aesthetics might not have met your expectations. We're glad to know you found our bathroom facilities pleasant. We hope to welcome you back once our renovation is complete for a more streamlined experience.
by A verified traveler from Lexington
Posted 25 Apr 2024
Would have been nice to know at time of booking that the hotel was in the middle of renovation; dusty, only two elevators and one was being used for the renovations, our room had dust inside, tv very small, bathroom is too dark for makeup. The staff however was very friendly and made great suggestions for places to visit, eat and shop.
Comment from Hotel Management
26 Apr 2024 by Customer Service, Hotel Management
Lisa, we appreciate your feedback on your recent stay at Hotel Indigo Asheville Downtown. It's pleasing to hear that our team members contributed positively to your experience. In regards to your comments, we understand that the renovations might have caused some inconvenience, and we apologize for any discomfort due to the in-room conditions. We continually aim to improve our guest experience and your observations about the room brightness and TV size are valuable. Thank you for your review; we hope to serve you again with an even better experience.
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
21 Apr 2024 by Customer Service, Hotel Management
Thank you for the excellent rating, Madeleine!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hotel Indigo Asheville Downtown! We look forward to hosting you again soon.
by A verified traveler
Posted 16 Apr 2024
We loved Hotel Indigo! Everything was so clean, the staff was kind and helpful, and the complimentary amenities and toiletries were top notch. Our stay was very relaxing, even with them doing entire building renovations. Next time we are in Asheville, we will be staying here!
Comment from Hotel Management
17 Apr 2024 by Customer Service, Hotel Management
Olivia, it's truly heartwarming to hear your wonderful experience at Hotel Indigo Asheville Downtown. We're pleased you appreciated the cleanliness, our supportive team members, complementary amenities, and finding relaxation amidst renovation activities. Your eagerness for a future visit is the best compliment. We can't wait to see you again in Asheville!
