Ratings based on 983 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
by A verified traveler
Posted 1 Oct 2024
I liked the openness of the lobby and the rooms were very comfortable.
Comment from Hotel Management
4 Oct 2024 by Crystal, Hotel Management
Rose,Thank you for staying with us.
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Jeremy, Front Desk Supervisor, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn ASHEVILLE - BILTMORE WEST. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
Posted 26 Sep 2024
Everyone was so wonderful.
Comment from Hotel Management
27 Sep 2024 by Jeremy, Front Desk Supervisor, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn ASHEVILLE - BILTMORE WEST. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
Posted 24 Sep 2024
Quick, friendly check in. Comfortable room.
Comment from Hotel Management
25 Sep 2024 by Crystal, Hotel Management
Thomas,Thank you for your 5 out of 5 review!
by A verified traveler
Posted 22 Sep 2024
The property was clean. The outside pool needs to be cleaned more and the fitness center was out of service. Other than that stay was good.
Comment from Hotel Management
24 Sep 2024 by Jeremy, Hotel Management
We thank you for choosing to stay with us. We always appreciate feedback to make your next stay with us amazing.
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
21 Sep 2024 by Jeremy , Hotel Management
Thank you for staying with us.
by A verified traveler
Posted 17 Sep 2024
Beautiful hotel, great friendly staff, clean rooms, lots of amenities. It was a great stay! I always love staying with Holiday Inn!
Comment from Hotel Management
18 Sep 2024 by Crystal, Hotel Management
Barbara,Thank you for staying with us and for your wonderful review. We are happy that you enjoyed our beautiful hotel and friendly staff. We look forward to welcoming you back!
by A verified traveler
Posted 15 Sep 2024
Couteous staff. Cleanliness. Bar that served dinner as well. Wide variety of breakfast items available
Comment from Hotel Management
17 Sep 2024 by Holiday Inn Biltmore West, Hotel Management
Thank you for staying with us and glad you had a good time. We look forward to your next stay with us here.
by A verified traveler from Franklin
Posted 13 Sep 2024
I really loved the time we had here! The staff were super friendly and accepting. The only aspects I didn’t like is the cost of food and drinks were expensive, and the accommodations that were required in the app of Expedia were not looked at until I called! When I called they had to switch our room to the needed handicapped. When me and my husband got there, the accommodations like the shower chair was broken and not nailed to the ground like it should be, and the extra they had was way too small for me. It was also our honeymoon so we didn’t have much privacy as we wanted, adult times were very limited because we had neighbors and close to others in the pool area. I also was told they was handicap accommodating for the pool area and hot tub, but it wasn’t wheelchair friendly and having steps.
Comment from Hotel Management
13 Sep 2024 by Crystal, Hotel Management
Thank you for your review. We are glad that our staff was friendly during your stay with us. We regret that we were not prepared with your requests. Our pool does have an accessible lift but without the lift you do have to get in and out with stairs. We hope that you will stay with us again!