Ratings based on 968 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
This was a good hotel. It was not as updated as other hotels and lacked some of the “nicer touches”. For example, most votes have a water container in lobby with cups for water. When we asked we were directed to water fountains down the hall. These are just old fashioned water fountains without a spot for a water bottle.
There is a fridge in each room but the only microwave was in the lobby and had a turn dial.
On the plus side, it was clean and the pool was nice (half inside half outside.
Comment from Hotel Management
6 Jun 2024 by Holiday Inn Biltmore West , Hotel Management
Thank you for sharing your feedback about your recent stay. We appreciate your insights and apologize for any inconvenience caused by the lack of certain amenities. Your comments are valuable to us as we strive to continuously improve our services and facilities. We'll take note of your suggestions regarding updates and additional amenities like water containers and microwaves in rooms to enhance the overall guest experience. We're delighted to hear that you found our hotel clean and enjoyed our unique pool setup. Your satisfaction is our top priority, and we hope to welcome you back for an even better experience in the future.
by A verified traveler
Posted 5 Jun 2024
Nice hotel to stay at during visit to Ashville area. Highly recommend.
Comment from Hotel Management
5 Jun 2024 by Crystal, Hotel Management
James,Thank you for staying with us! We are glad to hear that you recommend our hotel!
by A verified traveler
Posted 4 Jun 2024
This hotel is great! Clean, spacious, friendly, and the best breakfast ever!!!
Comment from Hotel Management
5 Jun 2024 by Crystal, Hotel Management
Amber, Thank you so much for your fantastic review! We're thrilled to hear that you found our hotel clean, spacious, and friendly. It's wonderful to know you enjoyed our breakfast as well. Your kind words mean a lot to us, and we look forward to welcoming you back for another great stay!
by A verified traveler
Posted 2 Jun 2024
I really liked that it has a restaurant and bar in the hotel. Very spacious and modern also pet friendly.
Comment from Hotel Management
5 Jun 2024 by Crystal, Hotel Management
Minette,Thank you for your wonderful review! We're delighted to hear that you enjoyed our on-site restaurant and bar, as well as our spacious, modern, and pet-friendly accommodations. It's great to know we could provide you with a comfortable and enjoyable stay. We look forward to welcoming you and your pet back soon!
by A verified traveler
Posted 27 May 2024
Very nice
Comment from Hotel Management
28 May 2024 by Crystal, Hotel Management
Thank you for your 5 out of 5 review!
by A verified traveler
Posted 23 May 2024
Don’t get our room refreshed after first night we restocked & dumped trash ourselves.
Comment from Hotel Management
25 May 2024 by Holiday Inn Biltmore West , Hotel Management
Thank you for bringing this to our attention. We apologize for any inconvenience you experienced with the housekeeping service during your stay. We appreciate your understanding in restocking and disposing of your trash yourselves. We'll address this matter with our housekeeping team to ensure it doesn't happen again in the future. If there's anything else we can do to improve your experience, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to better serve you on your next visit.
by A verified traveler from Bayside
Posted 14 May 2024
Clean and comfortable bad
Comment from Hotel Management
14 May 2024 by Holiday Inn Biltmore West, Hotel Management
Thank you for sharing your feedback with us! We're thrilled to hear that you found your stay clean and comfortable. Providing a cozy and spotless environment for our guests is always our top priority. If there's anything specific you particularly enjoyed or any suggestions you have for how we can make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!
by A verified traveler from Bayside
Posted 13 May 2024
Beautiful and clean
Comment from Hotel Management
14 May 2024 by Holiday Inn Biltmore West, Hotel Management
Thank you for your kind words! We're thrilled to hear that you found our property beautiful and clean. Maintaining a pristine and welcoming environment for our guests is a top priority for us. Your satisfaction means everything to us, and we can't wait to welcome you back for another fantastic stay. If there's anything specific you loved about your experience or any suggestions you have for us, please feel free to share. We look forward to seeing you again soon!
by A verified traveler
Posted 11 May 2024
This Holiday Inn is very nice upon walking in, with a beautiful fireplace and unique pool set up, however, the walls are so paper thin, we heard the next door guest’s dog barking at night and early in the morning. We also heard them incessantly coughing, blowing their nose, and possibly throwing up? It was absolutely disgusting.
I was also disheartened to learn that though this was marketed as near the Biltmore, it was actually a 10-15 minute drive away. They were conveniently located off of the interstate, but maybe too convenient because it was not easy getting all the way over three lines for one of the interstate options.
With all of these things considered, it’s surprising that their breakfast does not come included. This is not one of their elite hotels by any means.
The room was pretty standard, but all in all, we would never stay here again.
Comment from Hotel Management
14 May 2024 by Holiday Inn Biltmore West, Hotel Management
Thank you for taking the time to share your detailed feedback with us. We're glad to hear that you appreciated the initial impression of our hotel with its beautiful fireplace and unique pool setup. However, we're truly sorry to learn about the noise disturbances you experienced from neighboring guests. Your comfort is important to us, and we apologize for any inconvenience caused.Regarding the location, we apologize if there was any confusion about the proximity to the Biltmore. We understand how important location is for our guests, and we'll ensure that our marketing accurately reflects this in the future.We're also sorry to hear that you were disappointed by the lack of included breakfast and the difficulty in accessing the hotel from the interstate. Your feedback regarding these aspects is valuable to us, and we'll take it into consideration as we strive to improve our services.We sincerely apologize that your overall experience fell short of expectations. We appreciate your feedback, and we'll use it to make necessary improvements to ensure a more enjoyable stay for all our guests. If there's anything else you'd like to discuss or if you have any further feedback, please feel free to reach out to us directly.
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
5 Jun 2024 by Crystal, Hotel Management
Manoj,Thank you for your 5 out of 5 review.
