Ratings based on 1,148 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Nice hotel
Comment from Hotel Management
26 May 2024 by front desk, Hotel Management
Your kind and gracious comments regarding the Hotel facilities and the exceptional service and attention you received from the entire staff (or specific department) are greatly appreciated.
by A verified traveler
Posted 25 May 2024
Great location. Convenient to beach and Boardwalk.
Comment from Hotel Management
26 May 2024 by front desk manager, Hotel Management
Your kind and gracious comments regarding the Hotel facilities and the exceptional service and attention you received from the entire staff (or specific department) are greatly appreciated.
by A verified traveler
Posted 23 May 2024
The service was completely lacking. I specifically asked about valet parking when I made my reservation yet when I arrived Valet said lot was full. You had a wedding &a conference. Don’t book business if you can’t fit it. I slipped him $20 bucks just to keep my car up front because I had to leave which I specified at 5:30AM as I was managing a 5K in the area. I wasn’t gonna walk to a lot alone at that Hour OR go hunting for a car in the semi darkness. When I went to check in the front desk lady had left. There was a very nice lady who filled in, the same woman who owns the gift shop &restaurant, but I had to wait 20 minutes for the person who knew how to check in to return! I was already tired having been on the 5k site for 12 hours. The next morning I came down at 5:30 and there was no one at the desk again. My husband and I were shouting “hello hello hello” in the empty lobby for 10 mins. I needed to get my car and had no idea where my keys were. I had a 6 AM meeting with the police in town and I could not be late. Finally some guy came back schlepping coffee urns and said he was sorry he had to go make coffee. How ridiculous! Have somebody else make coffee. You don’t leave the front desk unattended. BTW we also never got our wake up call. I made my meeting literally by 1 minute but did not need the extra aggravation. Only thing this hotel has going for it is that the rooms are nicely furnished and large compared to the bare-bones IKEA style of other properties.
Comment from Hotel Management
23 May 2024 by front desk management, Hotel Management
On behalf of the Berkeley Ocean front hotel, please accept my sincerest apologies that the Hotel did not generally meet your expectations. Certainly, this is not the type of guest experience we are trying to provide. I am particularly sorry that you did not bring your concerns to our attention during your stay so that we could meet your requests immediately.
by A verified traveler
Posted 18 May 2024
Very noisy and thin walks. People next door were super loud at 8 am. Kids screaming and yelling and lots of people in one room.
Comment from Hotel Management
21 May 2024 by Front office Management, Hotel Management
On behalf of the Berkeley Ocean front hotel please accept my sincerest apologies for the inconvenience your endured. Certainly, this is not the type of guest experience we are trying to provide. I have reviewed your comments with the team so that we might learn from your experience and appreciate you taking the time to share them with us.
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
8 May 2024 by Front Desk Supervisor, Hotel Management
Thank you for taking the time to complete our survey following your recent stay. It is through such candid feedback that we continue to improve upon our product and services.
by A verified traveler
Posted 5 May 2024
Our room #416 was in awful condition. The window screen was ripped, the blinds had many holes in them, the room door was not secure , the carpets need to actually be vacuumed, the shower water supply had to be forced to the on position and the overall condition of the room was very poor and warn out. I do have pictures of these issues.
To charge $400 for a one night stay and to be in that condition is clearly a business that doest take care of their facility nor take pride in what they have to offer. This will. be my review statement.
Comment from Hotel Management
7 May 2024 by Front Office management, Hotel Management
Good Morning ScottThank you for taking the time to complete our survey following your recent stay. It is through such candid feedback that we continue to improve upon our product and services. On behalf of the Berkeley Oceanfront Hotel, please accept my sincerest apologies for the inconvenience you endured as a result of the poor room conditions. We are working with our maintenance team and housekeeping staff, and they are addressing the issues you mentioned directly with your room however I apologize it wasn’t resolved sooner. I hope we will be able to retain your valued patronage and regain your confidence when your travel plans again bring you to the Jersey Shore area. If I may be of any future service, please do not hesitate to contact me directly. We would love to do something for you to make up for this.
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
21 May 2024 by FOM, Hotel Management
Thank you for taking the time to write of your recent experience. It is through such candid feedback that we continue to improve upon our product and services.
by A verified traveler
Posted 15 Apr 2024
It’s a nice hotel in a great location. But upon check in I was told there is an additional $25/day “service fee” and $40/day fee for parking. I asked about street parking and they said I might save a little bit of money if I park at a meter on the street. The concierge failed to mention that there was a free parking lot 1 street away. The room was clean and nice, but the windows were old and were letting a slight breeze in even thought they were shut. It was very very windy that day. And the curtains were ripped and very old. In the end it was an okay experience, but given the hidden fees on top of the original price (which was not cheap) I would have expected better curtains and windows, and to be told there was a free parking option down the street.
Comment from Hotel Management
15 Apr 2024 by Front office Management, Hotel Management
On behalf of the Berkeley Ocean front hotel, please accept my sincerest apologies that the Hotel did not generally meet your expectations. Certainly, this is not the type of guest experience we are trying to provide. I am particularly sorry that you did not bring your concerns to our attention during your stay so that we could meet your requests immediately.
by A verified traveler
Posted 3 Apr 2024
Comment from Hotel Management
7 Apr 2024 by Front office Management, Hotel Management
Thank you for taking the time to complete our survey following your recent stay. It is through such candid feedback that we continue to improve upon our product and services.
by A verified traveler
Posted 26 Mar 2024
Charming hotel by the seaside. The beds were comfortable and the rooms relatively quiet.
Comment from Hotel Management
26 Mar 2024 by Front office Management, Hotel Management
Thank you for taking the time to write of your recent experience. Your kind and gracious comments regarding the Hotel facilities are greatly appreciated. I have taken the liberty of sharing your comments throughout the organization.
