Ratings based on 685 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Mar 2024
Great staff and rooms. Beautiful property. Golf course was in perfect shape.
by A verified traveler
Posted 20 Feb 2024 on Hotels
by A verified traveler
Posted 18 Feb 2024 on Wotif
The content on the listing is untrue. Do not expect a king bed or panoramic views. We had two singles pushed together and a view of a hedge and a staircase.
Simply not worth the price. Furthermore our bedding had a decent amount of old dried blood in it and was not cleaned off from a previous guest. Very gross and off putting. I would not recommend.
by A verified traveler
Posted 1 Feb 2024
Quiet
by A verified traveler
2 star staff and conditions for five star price
Posted 16 Jan 2024 on HotelsHotel lacks trained staff. Could not answer basic questions including: how to turn off heated floor in the summer, room service hours…
Plumbing stopped working for several hours as pipe burst on property. While resolved in several hours, there was no communications that issue had occurred…
Keys stopped working and staff criticized us…
No air conditioning in rooms and the fans provided on request were delivered by staff who confirmed most of the fans do not work.
Rooms need refurb which is scheduled for sometime in the future…
Food was good on property.
First day of stay was a writeoff due to problems and we had two rooms… management was approached on a make good … offer was extremely low for the issues but accepted to resolve and move on…
The property is nice for layout and landscaping… but recommend avoiding this property until they finish refurbishment and have better trained staff that they no longer need to make excuses for…
by A verified traveler
Posted 1 Jan 2024 on Hotels
by A verified traveler
Posted 31 Dec 2023 on Lastminute
The check in was muddled. Stay pleasant and comfortable.
by A verified traveler from Wailuku
Posted 17 Dec 2023
Millbrook is golfers' heaven, but also a romantic or weekend getaway.
The property is owned by a Japanese family, exceptionally clean and incredibly kept. The staff is friendly and very service oriented.
The Spa facilities are top notch.
The F&B is the only department with some room for an improvement. The breakfast is only a buffet, no option for a-la-cart. The other place opens at 8am and has very little healthy options.
Their fine dining is okay, but it was so cold that majority of the guests ate in outdoor jackets. It was a rainy day in December.
by A verified traveler from Sugar Land
Posted 28 Nov 2023
Really good resort with spectacular views and a brilliant staff. One small complaint: my room was facing ongoing construction and I wish I was informed about the same. Seems a little unfair to my wife and me.
by A verified traveler
Posted 15 Nov 2023 on Wotif
