Ratings based on 472 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jan 2024
Great spot, family room was generous and good value. Rooms are freshly renovated even if putside looks tired.
Comment from Hotel Management
9 Jan 2024 by GM City Centre Armidale, Hotel Management
Dear Andrew,Thank you for offering up this feedback, and I’m happy to hear your stay was pleasantly comfortable. Your review has been a great motivating note to our team.At City Centre Armidale we’re always looking to improve, If you ever return to the area and need another comfortable night’s sleep, my team and I would be honoured to host you again.Best regardsGeneral Manager
by A verified traveler
Posted 30 Nov 2023 on Wotif
Accommodation was really good. The exterior is suffering from neglect needs a coat of paint and the gardens need some love, the lawns unmown for some time.
Comment from Hotel Management
30 Nov 2023 by GM City Centre Armidale, Hotel Management
Dear Phil,Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with every stay. I greatly appreciate your comments about aspects of the premises.It is a pleasure to announce that we have started implementing many of these upgrades to the property within the next couple of months. In taking great care of our charming property, our main priority is to be able to offer a very well-maintained and comfortable ambience and atmosphere for all our guests. Best RegardsGeneral manager
by A verified traveler
Posted 17 Nov 2023 on Wotif
Comment from Hotel Management
18 Nov 2023 by GM City Centre Armidale, Hotel Management
Dear Tina, Thank you so much for your 100% review! We’re thrilled to hear that you had a fantastic stay with us. Your recommendation means the world to us. We look forward to welcoming you back soon!Regards General Manager
by A verified traveler
Posted 12 Nov 2023 on Hotels
Comment from Hotel Management
12 Nov 2023 by GM City Centre Armidale, Hotel Management
Thank you so much for taking the time to post a review, Daniela!We are so happy to hear that you enjoyed your stay with us. We work hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.We’d love to welcome you back soon. Thanks again!Best regardsGeneral Manager
by A verified traveler
Posted 9 Nov 2023
Clean room, very comfy bed and quiet location. Nice to have breakfast included. Friendly staff. Will certainly stay here again.
Comment from Hotel Management
12 Nov 2023 by GM City Centre Armidale, Hotel Management
Thank you so much for taking the time to post a review, Jennifer!We are so happy to hear that you enjoyed your stay with us, and that our comfy beds, breakfast, and friendly staff were highlights. We work hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.We’d love to welcome you back soon. Thanks again!Best regardsGeneral Manager
by A verified traveler
Posted 22 Oct 2023 on Hotels
Comment from Hotel Management
26 Oct 2023 by GM City Centre Armidale, Hotel Management
Dear Bart,Thank you for offering up this feedback, and I’m happy to hear your stay was pleasantly comfortable. Your review has been a great motivating note to our team.At City Centre Armidale we’re always looking to improve, so if you were willing to share more about your experience, I’d be very appreciative. You can get in touch using the contact details below.If you ever return to the area and need another comfortable night’s sleep, my team and I would be honoured to host you again.Best regardsGeneral Manager
by A verified traveler
Posted 21 Oct 2023 on Wotif
Poor check in procedure. No staff after 6pm.
Comment from Hotel Management
30 Oct 2023 by GM City Centre Armidale, Hotel Management
Hi! Philip, Thank you for your feedback. I was disappointed to read that you did not have a pleasant check-in experience, after thorough investigation, we have a well appreciated afterhours key retraction system in place specially for those guests arrive after 6pm, The door has after hours emergency contact number as well, to make all our guests experience a pleasant stay with us. We look forward welcoming you in near future with an assurance to a pleasant experience.With much appreciation.General Manager
by A verified traveler
Posted 12 Oct 2023
Was not able to check in - had to sleep in the car. Late check in code that was supplied did not work. Called and called left messages, nothing. Was left out in the cold.
Not a peep from the motel the next day. It seems they just don’t care!
Comment from Hotel Management
23 Jan 2024 by GM City Centre Armidale, Hotel Management
Dear James,Thank you for taking the time to share your experience. We're sorry to hear those certain aspects of your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. We hope to have the opportunity to serve you better in the future.Thank you again for your feedback.Best regards.General Manager
by A verified traveler
Posted 5 Oct 2023 on Wotif
Comment from Hotel Management
21 Nov 2023 by GM City Centre Armidale, Hotel Management
Thank you
by A verified traveler
Repeat stay will not be considered.
Posted 18 Sep 2023 on HotelsWe paid extra to upgrade the room but the refurbishment not terribly well done. Light in the Bathroom is very poor and the air conditioner not working properly. Shower head was great. General cleanliness of the room inadequate around the edges. We found things off the floor which should have been located if the room had been vacuumed properly in preparation of the room. The bed was comfortable but the general state of the Motel is quite run down.
Comment from Hotel Management
23 Jan 2024 by GM City Centre Armidale, Hotel Management
Dear Guest,Thank you for taking the time to share your experience. We're sorry to hear those certain aspects of your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. We hope to have the opportunity to serve you better in the future.Thank you again for your feedback.Best regards.General Manager
