Ratings based on 979 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
This is a cool little hotel that obviously used to be an apartment complex. We had a family room that I thought would be one big room with multiple beds, but it was actually a 2 bedroom suite with 2 baths!! It was perfect for our needs. Two slight negatives: it's right next to the freeway and the noise was pretty loud, even with noise cancelling sound going. Also, we were on the 2nd floor and didn't know there wouldn't be an elevator. Not a big deal, and we'd definitely stay here again. The grounds are beautiful and the staff was very friendly and helpful. 3 minutes to really great restaurants, too!
Comment from Hotel Management
30 May 2024 by ashley, Hotel Management
Thank you!
by A verified traveler
Posted 29 May 2024
It was right next to the free way cars in and out all evening, had a crying baby in the room attached to ours that kept me up all night the first night then they checked out and the new people had a child maybe around 3ish that screamed and kept me up the second night. Loved be able to look over the pool from our balcony and enjoyed the food and drinks. It was a nice place to stay if you didn't look at the outside surroundings of the Hotel. My son loved the coy fish pond and that he was able to feed them, this very much so made his morning and nights. I know next time to request a lower level floor next to the pool.
Comment from Hotel Management
30 May 2024 by ashley, Hotel Management
Thank you
by A verified traveler
Posted 28 May 2024
Great property
Comment from Hotel Management
28 May 2024 by ashley, Hotel Management
Thank you
by A verified traveler
Posted 27 May 2024
Excellent property
Comment from Hotel Management
28 May 2024 by Ashley Vincent, Hotel Management
Thank you for staying with us.
by A verified traveler
Posted 26 May 2024
Not wheelchair accessible. No elevators. Basic level rooms are on ground floor and all suites on second level of buildings. Had to carry disabled child up stairs to room.
Comment from Hotel Management
28 May 2024 by Ashley Vincent, Hotel Management
Thank you for taking the time to share your feedback with us. We deeply regret to hear about the difficulties you encountered during your stay, particularly with regard to the lack of wheelchair accessibility and the challenges you faced in carrying your child to the room.At Seacliff inn, we strive to provide a comfortable and inclusive environment for all our guests. We apologize that we fell short of your expectations and caused any distress during your visit. Please know that your feedback is invaluable, and we are currently reviewing our facilities to ensure better accessibility for all guests in the future. In the meantime, we recommend contacting our reservations team prior to your next stay so we can better accommodate your needs and ensure you have a more comfortable experience.
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by Ashley Vincent, Hotel Management
Thank you for staying with us.
by A verified traveler
Posted 26 May 2024
!
Comment from Hotel Management
28 May 2024 by Ashley Vincent, Hotel Management
Thank you for staying with us hope to see you again.
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
28 May 2024 by Ashley Vincent, Hotel Management
Thank you for that great rating.
by A verified traveler
Posted 20 May 2024
We did not get any service for our room. We requested clean towels and it took over a hour to get them. The TV didn’t work the last night. We got sound, but no picture. The curtain in the room was torn.
It was a nice place and I will return, but details do matter.
Comment from Hotel Management
21 May 2024 by Ashley Vincent, Hotel Management
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay. We regret that your room did not receive timely service and that there was a delay in providing clean towels. Your feedback regarding the TV malfunction and the torn curtain is also very important to us, and we are sorry that these issues affected your stay. Please be assured that we are addressing these matters with our housekeeping and maintenance teams to prevent similar occurrences in the future. We are pleased to hear that you found our place nice overall and that you plan to return. We truly appreciate your understanding and patience, and we hope to make your next visit more enjoyable by ensuring that all details are attended to with the utmost care. Thank you again for your feedback. We look forward to welcoming you back soon.
by A verified traveler
Posted 20 May 2024
We had a graduation reception there for or granddaughter. The cuisine and service was excellent.
Comment from Hotel Management
20 May 2024 by Ashley, Hotel Management
Thank you so much James!
