Ratings based on 417 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
The property is the finest in Samoa! The views were incredible. The beach and pool were perfect for keeping cool. The food was good, I didn’t get sick at all (I’m sensitive tummy). The activity boys were fantastic! I can’t compliment these guys enough! My husband got to cook on the imu and eat the delicious food! We made lava lava and did a snot tour. They have many options. The massage was the best we’ve ever had, 90 minutes and we felt like we were refreshed!
Comment from Hotel Management
31 May 2024 by Reservations, Hotel Management
Talofa Lava Kellie, Thank you so much for your positive feedback and your perfect scores based on your recent stay with us. We are so happy to hear that the Activities and Spa team have contributed in creating a memorable experience. We have shared this feedback to them respectively. If there was any way we could have done better to further enhance your experience, we would love to hear from you too. We thank you once again and we look forward to your return. Fa'afetai tele lava
by A verified traveler
Posted 30 May 2024
Amazing! Staff went above and beyond, big smiles great pool awesome Fia Fia night, close to Apia and central attractions yet when at resort feel a million miles away. Loved every bit of it☺️
Comment from Hotel Management
31 May 2024 by Reservations , Hotel Management
Talofa Lava Gina, Thank you so much for your positive feedback. We are happy to hear that your stay was amazing and happy to hear that our staff contributed to your experience. If there was any way we could have done better to enhance your stay, we would like to hear from you. We look forward to welcoming you home. Fa'afetai Tele Lave
by A verified traveler
Posted 29 May 2024
Not really the place to have fun though. Bit boring stayed in my room or out and about the city. Going for swim not great because everyone can see you from restaurant and bar so felt uncomfortable walking past all wet ...not unless there was another entrance i dudnt see
Comment from Hotel Management
29 May 2024 by Reservations, Hotel Management
Talofa Foafoaga, Thank you for your feedback. regarding your recent stay with us. We are saddened to hear that your stay was not to your expectation as there is a lot to experience. We do hope you return to stay a little longer to maximise the experience here at Taumeasina Island Resort.Yes, there is an alternative walkway from the pool/beach along the block. We thank you once again for choosing to stay with us and we do look forward to your return. Kind regards
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
25 May 2024 by Reservations, Hotel Management
Talofa Lava Bridgett, Thank you for your perfect scores based on your recent stay with us. We hope you have taken home fond memories of the resort and Samoa and are already planning your return. If there was anything that we could have done to make your stay memorable, we would love to hear about it. Thank you once again and we look forward to your return. Best regards
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
24 May 2024 by Reservations , Hotel Management
Talofa Lava Lynette, Thank you so much for your perfect scores. We hope you had enjoyed your stay and have made memories along the way. If there was anything we could have done to make your stay more memorable, please let us know.We look forward to your return. Kind regards
by A verified traveler
Posted 23 May 2024
Have stayed before so used to the 'palagi get served first before Samoan'. Disappointing but we live with it. The check-in staff were excellent.
Comment from Hotel Management
23 May 2024 by Reservations , Hotel Management
Talofa Lava Lillian, Thank you so much for your feedback. We are very concerned with the "Palagi gets served first" remark as this should not be accepted in any establishment. We sincerely apologise for this and will escalate to the team to improve on. We do hope you had taken back fond memories of the resort and Samoa as a whole. We look forward to your return. Thank you once again and best regards.
by A verified traveler
Posted 20 May 2024
Its like going to a resort from the 80’s. Bingo, Ladies night, bad music, food that is either deep fried or is smothered in a sauce from a packet. Housekeeping is terribly under resourced so I spent the 1st 6 days chasing towels and toilet paper as nobody came to service my room. Staff are very friendly but most of the restaurant staff really didnt have a clue what was going on
Overall I think it is overpriced and has not had the financial backing to keep it at the level guests expect nowadays
Comment from Hotel Management
21 May 2024 by Reservations , Hotel Management
Talofa Lava Shane, Thank you for your feedback regarding your recent stay with us. We thank you for your constructive feedback and have escalated them to the respective department heads to action. We will sure place this is feedback in our training to ensure that we perform better than this. We thank you and we look forward to your return. Kind regards.
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
17 May 2024 by Reservations , Hotel Management
Talofa lava Sall, Thank you for your perfect scores regarding your recent stay with us. We trust you had a wonderful and memorable stay. If there was anything we could have done to enhance your stay, we would love to hear from you. We look forward to your return. Thank you and best regards.
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
16 May 2024 by Reservations , Hotel Management
Talofa Lava Maria, Thank you so much for your scores regarding your recent stay with us. we do hope you have made memories with us along the way and are already planning your return. If there was any way we could have better enhanced your experience, we would also love to hear from you. Thank you once again and we look forward to welcoming you home. Best regards.
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
16 May 2024 by Reservations , Hotel Management
Talofa Lava Frederick, Thank you so much for your perfect scores regarding your recent stay with us. We certainly hope you have taken back fond memories of Samoa and Taumeasina Island Resort and are already planning your return. If there was any way we could have made your stay more memorable, we would love to hear from you too. We look forward to your return. Thank you and kind regards
