Ratings based on 1,269 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Long Beach
Posted 9 May 2024
All was fine
Comment from Hotel Management
11 May 2024 by General Manager, Hotel Management
Dear William,Thank you for taking a moment to rate your experience. All of us at La Quinta Inn & Suites by Wyndham Andover are thrilled you had a good time at our hotel, and we invite you to stay with us again when you visit the area.Sincerely,Joe Maunsell,General Manager
by A verified traveler
Posted 9 May 2024
we enjoyed every minute at LaQuinta. Spent some time in the mildly heated pool. had some yummy breakfast, & spent time with family. Will keep on my list for return trips
Comment from Hotel Management
14 May 2024 by General Manager, Hotel Management
Dear Damaris,Our top priority is for our guests to have an enjoyable and comfortable stay and from your five-star review, it appears that we delivered on both counts. We are glad you enjoyed our heated pool and our tasty breakfast. Knowing that you are already planning another stay with us is the best kind of recommendation that we can receive. It was a pleasure having you and your family at La Quinta Inn & Suites by Wyndham Andover, and we hope to see you again soon.Sincerely,Joe Maunsell,General Manager
by A verified traveler from Lowell
Posted 6 May 2024
Too noisy right next to highway and rooms need to be updated
Comment from Hotel Management
7 May 2024 by General Manager, Hotel Management
Dear Paulo,While we are happy to see that you enjoyed your visit overall, we apologize that your stay was interrupted by noise from the highway. Additionally, we appreciate the comment regarding your room; Your feedback is important to us and we will use it to determine future changes and improvements. We always want all of our guests to be comfortable in their rooms and had we known, we could have moved you into a room that would have accommodated you better. Thank you once again, and we hope you will visit us again when you are back in the area.Sincerely,Joe Maunsell,General Manager
by A verified traveler
Posted 6 May 2024
They didn’t clean the room - even in the third day. Whenever we needed anything we were told to come get it. Checking in was good and it went down hill after that.
Comment from Hotel Management
7 May 2024 by General Manager, Hotel Management
Dear Tina,Thank you for taking a moment to share your experience. We sincerely apologize regarding the housekeeping service and for the inconvenience caused. We have discussed this appropriately, and steps are being taken to ensure this is not repeated; we appreciate your patience. Thank you for your valuable feedback, and we invite you to stay with us again when you visit the area.Sincerely,Joe Maunsell,General Manager
by A verified traveler
Posted 5 May 2024
Breakfast was good. Rooms were not overly clean. I would avoid staying here again.
Comment from Hotel Management
5 May 2024 by General Manager, Hotel Management
Dear Lissa,Thank you for being our guest and for the feedback. Maintaining a clean atmosphere is important and we apologize that we did not fulfill that expectation during your visit. The issue you mentioned has been shared with our housekeeping leaders to ensure this is an isolated incident. On a positive note, we are glad you liked our breakfast. We know we can make a positive impression on you, so we hope you will give us another chance.Sincerely,Joe Maunsell,General Manager
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
7 May 2024 by General Manager, Hotel Management
Dear Sylwia,Thank you for the five-star rating! We are delighted to have exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again at La Quinta Inn & Suites by Wyndham Andover.Sincerely,Joe Maunsell,General Manager
by A verified traveler
Posted 1 May 2024
Great Staff very helpful, friendly and efficient
Comment from Hotel Management
2 May 2024 by General Manager, Hotel Management
Dear Mark,Thank you for your fantastic review of the La Quinta Inn & Suites by Wyndham Andover! We are thrilled that our friendly staff impressed you. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. We hope to be your preferred hotel every time you visit this area.Sincerely,Joe Maunsell,General Manager
by A verified traveler
Posted 30 Apr 2024
The staff were very professional.
Comment from Hotel Management
1 May 2024 by Bill, Hotel Management
Thank you so much for noticing the professionalism of our team during your stay. Please feel free to reach out to our hotel directly if you would like to provide any further details about how we might have done better on your overall experience. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
1 May 2024 by Bill, Hotel Management
Thank you for the review and I am glad you had the perfect stay at our hotel. Please know that we will use your valuable feedback to enhance our overall service to provide future guests with this same, great experience. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager
by A verified traveler
Posted 28 Apr 2024
Bathroom toilet broken, & when you book a city view room most times you can’t even see the city just the top of the building.
Comment from Hotel Management
1 May 2024 by Bill Ross , Hotel Management
We appreciate you taking the time to provide feedback on your stay. Please note that your concerns regarding the plumbing issues have been passed on to our Maintenance and Management Teams. Our leadership team is also working to inspect rooms prior to guest arrival to better detect these matters so guests such as yourself are not negatively impacted by them. We do hope you will give us another chance in the future. Please know that your feedback is being used to enhance our communication as well as improve upon the areas in which you described. Sincerely, Bill RossAssistant General Manager
