Ratings based on 993 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
No room cleaning. Front desk said you have to request specifically for room service when we asked. No mentioning of this at check-in. Pool closed for construction. Paid premium price for pandemic-era experience.
by A verified traveler
Posted 31 May 2024
Great resort except pool closed
by A verified traveler
Posted 29 May 2024
If you’re considering staying at this property make sure that you request turndown service as it’s not a standard. It’s only done on a request basis. We were never informed of this until the second night when I had to request towels and toilet paper. There were no signs posted anywhere indicating this practice.
Secondly, prior to booking I visited the hotels site directly to view their amenities and benefits. No where on the site was it indicated that the pool was under construction and not usable. It was a hard shock to find out the day of checking in with children. Obviously a pool with kids is a must. It was very disappointing to find this out last min. I would gladly booked elsewhere and paid more for this benefit. Hard lesson, I guess always call the hotel prior to booking.
by A verified traveler
Posted 28 May 2024
by A verified traveler
Posted 25 May 2024
The property was very nice and the staff was great. Absolutely love the beds! The best buffet breakfast of any hotel I have ever stayed. We would definitely recommend this property!
by A verified traveler
Posted 21 May 2024
by A verified traveler
Posted 21 May 2024
Embassy suites was a lovely hotel near grocery stores and other hotels. Felt it was in a good area. Great view of the mountains. Evening reception with drinks and light snacks. Full breakfast was great. Staff was pleasant. Bed was not comfortable but everything was clean and working. Pool was closed for renovations unfortunately.
by A verified traveler
Posted 20 May 2024
Nice clean hotel with a full breakfast and decent restaurant and bar. Rooms are large and spacious and clean. Hotel has a great presence and is adorned with full animal mounts that represent Alaska. The hotel is starting to look a bit dated but will serve both business customers as well as families and tourists. Like a lot of Anchorage the area has its share of sketchy characters and street people but not as many as downtown location. There is shopping and restaurants nearby but you may want to rent a car if you are staying more than a day as there isn’t much to see close by. Some of the staff were awesome and friendly. I would stay here again.
by A verified traveler
Posted 15 May 2024
by A verified traveler
Posted 15 May 2024
