Ratings based on 975 Verified Reviews
3.3 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
family suite was very small, fridge and air did not work well
Comment from Hotel Management
4 Jun 2024 by Amal Abdelhadi, Hotel Management
Dear guest,Thank you for your feedback. I’m sorry to hear that we did not meet your expectations and that you felt we were not able to provide the level of service needed. We take all reviews seriously and will use this as an opportunity to improve our services in the future. Thank you again for taking the time to share your experience with us!
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Guest Relations Specialist, Hotel Management
Hi Dania,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
by A verified traveler
Posted 3 Jun 2024
Un hotel demasiado sucio no dure ni 15 min ahí y no me quisieron rembolsar. Mi dinero
Comment from Hotel Management
4 Jun 2024 by Amal Abdelhadi, Hotel Management
Dear guest,Thank you for your feedback. I’m sorry to hear that we did not meet your expectations and that you felt we were not able to provide the level of service needed. We take all reviews seriously and will use this as an opportunity to improve our services in the future. Thank you again for taking the time to share your experience with us!
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
3 Jun 2024 by Amal Abdelhadi, Hotel Management
Dear Charles,Thank you for taking the time to post a review of our property, we are looking forward to hearing from you soon!
by A verified traveler from Antelope
Posted 2 Jun 2024
This hotel was close to Disneyland, that’s why we chose it. It was a good budget stay. The property is older and has some things that you overlook because of the price point. The toilet would run all night long and the bathroom door stuck and was loud when you opened it. Also no fan in the bathroom. But like I said for the price and location it was something that I would put up with.
Comment from Hotel Management
3 Jun 2024 by Guest Relations Specialist, Hotel Management
Hi Samuel,We appreciate your feedback and are glad you found our hotel's proximity to Disneyland convenient. Our commitment to providing affordable accommodation is reflected in our budget-friendly rates. While we understand your concerns about certain aspects of the room, such as the toilet and bathroom door, we strive to maintain a comfortable stay for all guests. Your insights are invaluable as we continuously work to improve our facilities and services.
by A verified traveler
Posted 29 May 2024
😀
Comment from Hotel Management
30 May 2024 by Guest Relations Specialist, Hotel Management
Hi Gilbert,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
by A verified traveler
Posted 29 May 2024
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Comment from Hotel Management
29 May 2024 by Guest Relations Specialist, Hotel Management
Hi Brenda,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
by A verified traveler
Posted 28 May 2024
Great place next to Disney. Showers were a bit rough but it was an OK place.
Comment from Hotel Management
28 May 2024 by Guest Relations Specialist, Hotel Management
Hi Nick,We appreciate your feedback and are glad to hear you found our hotel's proximity to Disney convenient. While we apologize for any inconvenience caused by the showers, we are continuously striving to improve our facilities. Your input helps us identify areas for enhancement, and we hope you'll consider staying with us again in the future to experience the improvements we make. Thank you for choosing our hotel for your stay.
by A verified traveler
Posted 23 May 2024
Room was nice other than the ac dripping water when turned on. Felt safe in hotel but WiFi was not the best. What should’ve been a $100 deposit was input wrong by receptionist and instead ended up being a $485 holding deposit on top of paying for room and parking at check in. Called front desk after noticing error in my bank account to find out there was nothing to do about it until I checked out. Left me with negative balance for a 3day trip.
Comment from Hotel Management
23 May 2024 by Amal Abdelhadi, Hotel Management
Hello Alison,Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority.I take great pride in the service our hotel provides, and I'm always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience. I look forward to hearing from you and learning how we can make this right.
by A verified traveler
Posted 16 May 2024
Everything was fine
Comment from Hotel Management
18 May 2024 by Guest Relations Management, Hotel Management
Hi Benjamin! We appreciate your 4-star rating! While "everything was fine" doesn't highlight specific areas for improvement, it tells us you had a generally positive experience. Our goal is to provide a hassle-free and enjoyable stay for all our guests, and it sounds like we achieved that for you.Thank you for choosing our hotel, and we hope to see you again soon!
