Ratings based on 3,276 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
Staff were very nice and helpful. Everything was clean. The food was pricey but delicious. There was no fan in the bathroom. The bed was not very comfortable. A pipe or the elevator or something would rattle every thirty seconds every single night and morning for a few hours waking me up. We were told the Disneyland shuttle could take my husband’s wheelchair. After waiting and the bus finally coming they said they can’t take it but that the next bus could, but they didn’t know when it would arrive. So a few big things made our trip less fun but overall we enjoyed our stay.
Comment from Hotel Management
29 Apr 2024 by Sergio Bocci, General Manager, Hotel Management
Thank you for sharing your detailed feedback about your recent stay at the Hilton Anaheim. We're pleased to hear that you found our staff to be very nice and helpful, and that you appreciated the cleanliness of our facilities. We're also glad to hear that you enjoyed the delicious food, despite the higher prices.However, we apologize for any inconvenience caused by the lack of a bathroom fan, the discomfort of the bed, and the disturbance from the rattling noise. We understand how important a restful night's sleep is, and we regret that we fell short of meeting your expectations in this regard. Additionally, we apologize for the miscommunication regarding the Disneyland shuttle and the wheelchair accessibility.Your feedback has been shared with our management team, and we will work diligently to address these issues and make necessary improvements to enhance the overall guest experience. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us directly.
by A verified traveler
Posted 28 Apr 2024
Good but you can tell the hotel is getting old and it needs Netflix options
Comment from Hotel Management
29 Apr 2024 by Sergio Bocci, General Manager, Hotel Management
Thank you for taking the time to share your feedback about your recent stay at our hotel. We're pleased to hear that you had a positive experience overall.We understand your concern about the hotel showing signs of aging, and we continuously strive to maintain and improve our property to ensure a comfortable and enjoyable stay for our guests. Your feedback regarding Netflix options has been noted, and we will certainly take it into consideration as we explore ways to enhance our in-room entertainment options.We appreciate your understanding and hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us directly.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Sergio Bocci, General Manager, Hotel Management
Thank you for taking the time to leave us a review. We're delighted to hear that you had an enjoyable stay at the Hilton Anaheim. If there's anything specific you loved about your experience or any areas where we can improve further, please don't hesitate to let us know. We value your feedback and look forward to welcoming you back for another great stay in the future!
by A verified traveler
Posted 27 Apr 2024
Great location
Comment from Hotel Management
29 Apr 2024 by Sergio Bocci, General Manager, Hotel Management
Thank you for sharing your feedback! We're delighted to hear that you enjoyed our hotel's location. We strive to provide our guests with convenient access to nearby attractions and amenities. If there's anything else we can do to make your stay even better next time, please let us know. We look forward to welcoming you back to the Hilton Anaheim!
by A verified traveler
Posted 27 Apr 2024
Property was a bit outdated but loved the mix restaurant. The location was right across from Disney parking which made things very easy . Was a bit frustrated they charged me for early check in and charged my mother for parking, it was resolved quickly as those charges were not supposed to be charged.
Comment from Hotel Management
29 Apr 2024 by Sergio Bocci, General Manager, Hotel Management
Thank you for sharing your experience with us. We're glad to hear that you enjoyed the Mix restaurant and found the location convenient for accessing Disney parking.We apologize for any frustration caused by the charges for early check-in and parking. We're glad to hear that these issues were resolved quickly, but we understand the inconvenience they may have caused. Your feedback is valuable to us, and we will review our procedures to prevent similar occurrences in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for another enjoyable stay. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us directly.
by A verified traveler
Posted 27 Apr 2024
HHonors Gold Member (ex Diamond)
A tale of two stories:
1: the staff is incredibly helpful and explode customer service with no pain or issues whatsoever - wonderful human beings from everywhere.
2: The condition of the property is old, mega worn, and used hard by the years of guests. The first two nights our entire floor reeked of marijuana smell, so that gives you a clue. We stayed 6 nights and after the 2nd, both my wife and I developed severe sinus infections and coughing that wouldn’t stop. Having said that, as soon as we checked out and got to our airport, the coughing subsided so it wouldn’t surprise me that there may be mold issues due to years of marine layers coming/going for the past several decades as long as this hotel was built with little to no mold inspections or remediations occurring. The housekeepers are obviously working their hardest and doing their best, but it’s lipstick on a pig at this point.
Hilton continues to underperform throughout their portfolio and this may be the stay that causes me to finally leave the brand entirely.
Comment from Hotel Management
29 Apr 2024 by Sergio Bocci, General Manager, Hotel Management
Thank you for sharing your detailed feedback about your recent stay as a valued HHonors Gold Member at our hotel. We're truly sorry to hear about the challenges you encountered during your stay.We appreciate your kind words about our staff and their dedication to providing excellent customer service. However, we deeply regret that you experienced issues with the condition of the property and the odor concerns you mentioned. We take these matters very seriously, and rest assured, we will investigate the issues you raised and take appropriate measures to address them promptly.Your health and well-being are of the utmost importance to us, and we apologize for any discomfort you experienced during your stay. We will also review our cleaning and maintenance procedures to ensure that our guests' health and safety are always our top priority.We understand your concerns and appreciate your loyalty as a Hilton Honors member. Please know that we are committed to continuously improving our property and guest experience. We hope to have the opportunity to regain your trust and welcome you back for a more pleasant stay in the future. If you would like to discuss your experience further or if there's anything else we can assist you with, please don't hesitate to contact us directly.
by A verified traveler
Posted 26 Apr 2024
Booked for my 40th birthday. Rooms are very outdated, dark, with no room lighting. First room we were given had visible black mold growing on the vent, peeling/bubbled wallpaper, given a downgrade room but then no refund or credit. Staff were not helpful. Only nice thing was the cocktail bar, and the housekeeper who did an excellent job. Would not recommend this place and won’t be back.
Comment from Hotel Management
29 Apr 2024 by Sergio Bocci, General Manager, Hotel Management
I'm sincerely sorry to hear about the disappointing experience you had during your 40th birthday stay at our hotel. Your feedback is crucial to us, and we genuinely apologize for falling short of your expectations.It's deeply concerning to hear about the condition of the rooms and the lack of assistance from our staff. Your experience does not align with the high standards of service and quality we strive to maintain. Please rest assured that we take your concerns seriously, and we will address them with our team to ensure improvements are made.I'm glad to hear that you enjoyed the cocktail bar and received excellent service from one of our housekeepers. However, it's regrettable that these positives were overshadowed by the other issues you encountered.We understand your frustration and disappointment, and we apologize for any inconvenience caused. We value your feedback and take it seriously as we work to enhance our guests' experiences.If you would like to discuss your experience further or if there's anything else we can do to make it right, please don't hesitate to reach out to us directly. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.
by A verified traveler
Posted 26 Apr 2024
Lovely stay
Comment from Hotel Management
29 Apr 2024 by Sergio Bocci, General Manager, Hotel Management
Thank you so much for the glowing 5-star review! We're thrilled to hear that you had such a fantastic experience during your stay at the Hilton Anaheim. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're delighted to know that we succeeded in doing so for you. We look forward to welcoming you back again soon for another wonderful stay!
by A verified traveler
Posted 26 Apr 2024
Nice and clean hotel
Comment from Hotel Management
29 Apr 2024 by Sergio Bocci, General Manager, Hotel Management
Thank you for taking the time to leave us a review. We appreciate your feedback and are pleased to hear that you had a positive experience during your stay at the Hilton Anaheim. If there are any specific areas where we can improve and earn that extra star from you next time, please don't hesitate to let us know. We value your input and look forward to welcoming you back for another great stay in the future!
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Sergio Bocci, General Manager, Hotel Management
Thank you for taking the time to leave us a review. We appreciate your feedback and are pleased to hear that you had a positive experience during your stay at the Hilton Anaheim. If there are any specific areas where we can improve and earn that extra star from you next time, please don't hesitate to let us know. We value your input and look forward to welcoming you back for another great stay in the future!
