Ratings based on 988 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Nice Hotel, clean and smart.. service suffered at breakfast time.. nothing majorly wrong, just felt I’d overpaid for what I got.. 😞
Location is great though!
Comment from Hotel Management
27 May 2024 by Erik Kiers , Hotel Management
Dear Benjamin, Thank you so much for taking the time to share your feedback with regards to your recent stay with us at NH Collection Barbizon Palace.We are delighted to read that you enjoyed your stay with us. However, we regret that we did not fully cover your expectations and would like to thank you for your comments regarding the areas we should improve on.We would really hope you give us a second chance to welcome you back to the NH Collection Barbizon Palace.With kind regards, Erik KiersGeneral ManagerNH Collection Barbizon Palace
by A verified traveler
Posted 25 May 2024
Great place to be in the heart of the city.
Comment from Hotel Management
27 May 2024 by Erik Kiers, Hotel Management
Dear Chad, It was our greatest pleasure having you as one of our guests.For us it’s very important to make you feel comfortable, and it has been a pleasure to have you here. I see you mention the hotel location, we’re glad to see this has helped you so much to enjoy the city. For us, it’s great to be so centrally-located and so close to the shopping center, a great spot that I’m sure that you have enjoyed during your visit to Amsterdam. On behalf of all the members of staff of NH Collection Barbizon Palace , we would be honored to welcome you back again. With kind regards, Erik KiersGeneral ManagerNH Collection Barbizon Palace
by A verified traveler
Posted 21 May 2024
Everything was great. My wife didn’t like that stairs wasn’t an option.
Comment from Hotel Management
27 May 2024 by Erik Kiers , Hotel Management
Dear Josh, It was our greatest pleasure having you as one of our guests. We would like to thank you very much for sharing your experience here on Expedia and for rating us a 5 out of 5. We are delighted to be informed that you were satisfied with the provided service in NH Collection Barbizon Palace. We constantly strive to provide our guests with the finest of facilities and services and we are delighted to hear you appreciate our efforts!On behalf of all the members of staff of NH Collection Barbizon Palace , we would be honored to welcome you back again. With kind regards, Erik KiersGeneral Manager
by A verified traveler
Posted 8 May 2024
Beautiful property in a great location. Tons of great cafes, markets and stores right next door. We loved our room with the canal view. Very nice and quiet. Would stay again in a heart beat!
Comment from Hotel Management
12 May 2024 by Daria Hanas, Hotel Management
Dear Sepideh,Thank you so much for taking the time to share your feedback with regards to your recent stay with us at NH Collection Barbizon Palace.I am happy to read that we have been able to provide you with an extraordinary stay in Amsterdam. We constantly strive to provide our guests with the finest of facilities and services and we are delighted to hear you appreciate our efforts!Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to NH Collection Barbizon Palace in the near future for another memorable experience.Kind regards,Daria HanasGuest Relations ManagerNH Collection Barbizon Palace
by A verified traveler
Posted 5 May 2024
At check in, they charged me an extra amount per night. When I questioned it, the manager said: "it happens commonly" that the customer books a certain rate with Expedia, and the hotel charges a higher rate. Instead of trying to figure out why there was a discrepancy, they said they could not do anything, that I should call Expedia. So I called Expedia, Expedia called them and emailed them but they persisted in their stance. Then I emailed the hotel manager the following day. Eventually, they understood what I was pointing out and gave me money back.
I would not stay here again.
Comment from Hotel Management
12 May 2024 by Daria Hanas, Hotel Management
Dear Sadia,Thank you for taking the time to share your recent experience with us. I sincerely apologize that your stay with us got off to a bad start and we haven’t met your expectations in a number of areas. This is most definitely not exemplary of a stay at NH Collection Barbizon Palace.You may rest assured that we continuously introduce corrective and preventative measures through our extensive and on-going training programs based on our guests’ feedback. Thank you again for sharing your experiences with us and we hope you will give us a second chance and welcome you again at NH Collection Barbizon Palace.Kind regards,Daria HanasGuest Relations ManagerNH Collection Barbizon Palace
by A verified traveler
Posted 28 Apr 2024
Liked everything. But the room I was assigned was very noisy. I can totally hear all the conversations and screaming kids next door. Room walls appear to be thin. Also a holiday weekend so I cannot get reassigned if I wanted to. Otherwise, 5 stars.
Comment from Hotel Management
3 May 2024 by Erik Kiers , Hotel Management
Dear Averill,It was our greatest pleasure having you as one of our guests. Thank you so much for taking the time to share your feedback with regards to your recent stay with us at NH Collection Barbizon Palace.I truly apologize for the inconveniences that you experienced during your stay and regret that it did not meet with your expectations.We would like to ask you to contact us so that we can continue to respond to this.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.With kind regards, Erik KiersGeneral ManagerNH Collection Barbizon Palace
by A verified traveler
Posted 22 Apr 2024
The hotel is in a very good location , next to the center ,- the stores and red light . You can walk to the train station and downtown.
Comment from Hotel Management
25 Apr 2024 by Erik Kiers, Hotel Management
Dear Vania,Thank you for choosing NH Collection Barbizon Palace as you last stay and also we appreciate you taking the time to share your experience with us. We are delighted to hear that you enjoyed the city of Amsterdam and the central location of our hotel. Thank you again for choosing NH Collection Barbizon Palace and we are looking to welcoming you back again in the near future.With best regards,Erik Kiers,General ManagerNH Collection Barbizon Palace
by A verified traveler
Posted 18 Apr 2024
Our room was too small with bed, sofa bed and cot, there was no walking space. A bigger room would have been nice if kindly offered as we spent a lot of time in there due to the rainy weather. I did say we came to celebrate my 30th birthday which was 2 weeks prior but nothing special was done / no room upgrade. Horrible view outside window. Lots of draft in room from Juliet balcony making it cold for baby. Would be good if staff could bring up food deliveries from UberEats like other local hotels in area as our room was a long walk to the lifts.
Comment from Hotel Management
19 Apr 2024 by Erik Kiers , Hotel Management
Dear Shannen, Thank you so much for taking the time to share your feedback with regards to your recent stay with us at NH Collection Barbizon Palace. I truly apologize for the inconveniences that you experienced during your stay and regret that your stay did not meet with your expectations. We would like to thank you for your comments regarding the areas we should improve on.We would like to ask you to contact us so that we can continue to respond to this.We really hope that you give us another chance to show you all the improvements done and change the perception of your experience. With kind regards, Erik KiersGeneral ManagerNH Collection Barbizon Palace
by A verified traveler
Posted 11 Apr 2024
Lovely hotel, polite and helpful staff and very clean. Really good location, a few minutes walk from the train station and main shopping areas. Very convenient. Enjoyed my stay very much
Comment from Hotel Management
19 Apr 2024 by Erik Kiers, Hotel Management
Dear Lauren,Thank you for the trust given to our hotel while choosing us for your stay at the NH Collection Barbizon Palace. It was our greatest pleasure having you as one of our guests. I am happy to read that we have been able to provide you with an extraordinary stay in Amsterdam. Your kind words about our staff are much appreciated and will definitely be shared with our team. We constantly strive to provide our guests with the finest of facilities and services and we are delighted to hear you appreciate our efforts!On behalf of the entire team, we would be honored to welcome you back again.With kind regards, Erik KiersGeneral ManagerNH Collection Barbizon Palace
by A verified traveler
Posted 5 Apr 2024
Fantastic hotel
Comment from Hotel Management
6 Apr 2024 by Daria Hanas, Hotel Management
Dear Simon James,Thank you so much for taking the time to share your feedback with regards to your recent stay with us at NH Collection Barbizon Palace.Thank you very much for rating us a 5 out of 5. It makes us very happy and proud to hear that you had a great stay and enjoyed our services. We constantly strive to provide our guests with the finest of facilities and services and we are delighted to hear you appreciate our efforts!It would be our pleasure to welcome you back again in NH Collection Barbizon Palace.Kind regards,Ludo de JongGeneral ManagerNH Collection Barbizon Palace
