Ratings based on 982 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Kearny
Posted 8 May 2024
This is a good hotel to stay at. Bus stop is not far away and a mini market right outside. Great breakfast selection. Dinner selection not too much. Good drinks at the bar. Staff were generally helpful. Our heat didn't work in our bedroom and they were doing construction in the hallways.
Comment from Hotel Management
15 May 2024 by Mercure Hotel Amsterdam West, Hotel Management
Dear Oam, Thank you very much for the time taken to review your stay with us.We are delighted to hear that the proximity of the bus stop and the mini market added convenience to your stay, and that our breakfast selection exceeded your expectations.We regret to hear that our dinner options did not fully satisfy your palate. Our restaurant strives to cater to various tastes and we will take your comments into consideration. Furthermore, we apologize for any inconvenience caused by the absence of heating in your bedroom, as well as the unexpected disturbance due to our preventive maintenance. These instances are not reflective of the high standards we set for guest comfort and satisfaction at Mercure Hotel Amsterdam West.Your kind words about our bar and the helpfulness of our staff are much appreciated. We continually aim to provide a welcoming and enjoyable experience for all our guests. Rest assured that we are addressing the points you've raised to ensure a more comfortable stay for all our future guests.We look forward to the pleasure of seeing you again.Best regards,Mercure Hotel Amsterdam West
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
17 Apr 2024 by Mercure Hotel Amsterdam West, Hotel Management
Dear Annie, Thank you for providing us with your feedback about your recent stay.We appreciate you choosing to stay with us and are sorry for the inconvenience; our guests' feedback is very important to us to make sure we are meeting your expectations and are able to take action where necessary.We hope to have the opportunity to welcome you back for a better stay in the future. Best regards,Mercure Hotel Amsterdam West
by A verified traveler
Posted 2 Mar 2024
Comment from Hotel Management
4 Mar 2024 by Mercure Hotel Amsterdam West, Hotel Management
Dear Meah, Thank you for taking the time to give your opinion about your stay.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope we have the pleasure of welcoming you back again on a future visit. With kind regards,Mercure Hotel Amsterdam West
by A verified traveler from San Antonio
Posted 28 Feb 2024
Comment from Hotel Management
1 Mar 2024 by Mercure Hotel Amsterdam West, Hotel Management
Dear Merari,Thank you for your kind review.We are delighted that almost everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you again in the future. Best wishes,Mercure Hotel Amsterdam West
by A verified traveler
Posted 12 Dec 2023
Comment from Hotel Management
31 Jan 2024 by Mercure Hotel Amsterdam West, Hotel Management
Dear Dafne,Thank you very much for sharing your positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back.Best wishes,Mercure Hotel Amsterdam West
by A verified traveler
Posted 8 Dec 2023
It was nice.
Comment from Hotel Management
5 Feb 2024 by Mercure Hotel Amsterdam West, Hotel Management
Dear Michael,Thank you so much for your positive feedback following your stay.It is rewarding to know that you had such a pleasant experience with us.We would love to have you back.All the best,Mercure Hotel Amsterdam West
by A verified traveler
Posted 29 Oct 2023 on Hotels
Comment from Hotel Management
30 Oct 2023 by Mercure Hotel Amsterdam West, Hotel Management
Dear Alexander,Thank you for your positive review, we appreciate it.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.The entire team look forward to welcoming you back for a future visit.Kind regards,Mercure Hotel Amsterdam West
by A verified traveler
Brilliant facilities & location near bus stop
Posted 17 Oct 2023 on HotelsReally enjoyed our stay, was clean and staff were super helpful and couldn’t do enough for us all. Food in the restaurant and for breakfast was brilliant and we were very relaxed. Only thing was that, that was no baby changing unit considering you advertised that child are free. Near a bus stop too so very easy to get to anywhere- would recommend.
Comment from Hotel Management
18 Oct 2023 by Mercure Hotel Amsterdam West, Hotel Management
Dear Katy,We appreciate that you took the time to share your experience with us.We are thrilled to hear that you enjoyed our clean facilities, helpful staff, and delicious food in the restaurant and for breakfast. Our team always strives to provide exceptional service to ensure our guests have a comfortable and enjoyable stay. We appreciate your kind words and recommendation.We apologize for the inconvenience caused by the lack of a baby changing unit. We understand the importance of providing family-friendly amenities and will take your feedback into consideration for future improvements. It's great to know that our location near the bus stop made it easy for you to explore the area, and we hope you had a fantastic time in Amsterdam.We look forward to welcoming you back,All the best.Mercure Hotel Amsterdam West
by A verified traveler
Posted 7 Oct 2023 on Travelocity
Comment from Hotel Management
10 Oct 2023 by Mercure Hotel Amsterdam West, Hotel Management
Dear Eric,Thank you for taking the time to share your review.We are sorry that we did not meet the high standards expected of us on this visit. Please don't hesitate to let us know at the time so that we may take action. We have, nevertheless, addressed this issue with our housekeeping team.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best wishes,Mercure Hotel Amsterdam West
by A verified traveler
Posted 30 Sep 2023
Staff were unhelpful, communication was impossible due to their phone number not in service, poor response to email and unclear directions. At the hotel we were told we had to to do everything through the on line travel site (Ex…..) whom we could not reach due to lack of service on our mobiles. Consequently we spent the night in the airport on a bench. Worst travel experience ever.
Comment from Hotel Management
4 Oct 2023 by Mercure Hotel Amsterdam West, Hotel Management
Dear Russell,Thank you for taking the time to share your feedback.We understand that the difficulties with mobile service may have been frustrating and we are truly sorry to hear about the communication issues you faced. Our team is available 24/7 at the reception, and we strive to provide prompt assistance to our guests. We apologize for the inconvenience this have caused you.We will take your feedback into account and work on improving our communication channels to better serve our guests in the future.We hope we can provide you with an improved stay in the future.Best regards,Mercure Hotel Amsterdam West
