Ratings based on 978 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Easy check in and check out. Great place to stay.
Comment from Hotel Management
1 Jun 2024 by Oktay, Hotel Management
Dear Sean,Thank you for your wonderful 5 out of 5 review!We're thrilled to hear that you found our check-in and check-out processes easy and that you had a great stay with us. Your positive feedback is much appreciated and encourages us to continue providing excellent service.We hope to welcome you back soon for another seamless and enjoyable stay.Best regards,OktayMaxHotel Amsterdam Airport Schiphol
by A verified traveler
Posted 30 May 2024
I had a 10 hour layover and booked here as it was so close to the airport. Very nice room, the bed was incredibly comfortable, and the hotel seemed super safe. And…the nearby bus was 2 stops from the airport. AND they had wine for sale in the lobby.
Comment from Hotel Management
31 May 2024 by Oktay, Hotel Management
Thank you so much for your fantastic 5 out of 5 review!We are delighted to hear that you had such a positive experience during your short stay with us. It's great to know that you found our location convenient for your layover and that you appreciated the comfort of our rooms and beds. Ensuring our guests feel safe and secure is a top priority, so we're pleased that you felt that way.We're also glad you enjoyed the convenience of the nearby bus service and the selection of wine available in our lobby. Your feedback means a lot to us, and we hope to welcome you back for a longer stay in the future!Safe travels and thank you again for your kind words.Best regards,OktayMaxHotel Amstredam Airport Schiphol
by A verified traveler
Posted 27 May 2024
Excellent.
Comment from Hotel Management
28 May 2024 by Rocio. , Hotel Management
Dear Yvonne,Thank you for your five-star review! We're delighted to hear that you had a pleasant stay with us. The next time you visit, we'll welcome you with moreof smiles and be prepared to continue creating unforgettable memories.Best regards,Rocío.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by Rocio. , Hotel Management
Dear Cliodhna, I wanted to extend a heartfelt thank you for choosing us and for your amazing 5/5 rating!Your feedback truly means a lot to us. We're delighted that you had a positive experience with us.We sincerely hope to have the pleasure of welcoming you back soon. Rest assured, we'll be here, eager to create more wonderful moments together. Until then!Best regards, Rocio
by A verified traveler
Posted 26 May 2024
I arrived at the hotel at 1 am for a few hours sleep between connecting flights. Staff was super nice but other than that, this hotel had a sketchy vibe. The sheets were clean but the rest of the room was not. No soap for the shower, super small room, sketchy area. The room I was assigned was on the ground floor which was also concerning considering the area outside. There is a run down casino attached to the hotel. There is no hotel shuttle to the airport so it was $60 euro total too and from the airport. There is a public bus but I was traveling solo and didn’t feel comfortable taking public transport in Amsterdam so late at night and then again early in the morning. Do yourself a favor and pay a little extra for a nicer hotel with a shuttle. Also note to hotel:why not pay your maids more and have them clean properly?
Comment from Hotel Management
27 May 2024 by Rocio. , Hotel Management
Dear Luanne, We deeply apologize for the issues you encountered during your stay. Our standards are much higher than what you experienced, and it's truly regrettable that they were not met. Our ultimate goal is to ensure that all our guests feel comfortable and at home during their time with us. Rest assured, we will thoroughly investigate what occurred to prevent any recurrence in the future.We understand your concerns about taking public transport late at night, especially as a solo traveler. However, we want to assure you that the public transportation options available near our hotel are safe and reliable. Many of our guests, as well as our staff, use these services at various hours without experiencing any issues. Rest assured that your safety is our top priority, and we would never compromise it. If you have any further concerns or questions about transportation options, please don't hesitate to reach out to our reception staff, who are available 24/7 to assist you.We are truly sorry that your experience did not meet your expectations, and we would love the opportunity to demonstrate the full potential of our hotel to you. It would be wonderful if you could give us another chance to provide you with the exceptional stay you deserve. Please feel free to reach out to us directly if you have any further concerns or if there's anything we can do to make your next stay more enjoyable.Best regards, Rocio.
by A verified traveler
Posted 26 May 2024
Currently suffering from interminable pavement/road reconstruction. Not the fault of the hotel but very annoying.
Good bus and train connections to schipol and haarlem, especially bus 300 door to door almost.
The mattress cover was disgusting, it was alive.
Comment from Hotel Management
27 May 2024 by Rocío. , Hotel Management
Dear Jeff, We genuinely regret any inconvenience caused during your stay due to the ongoing road reconstruction nearby. While this situation is beyond our control, we understand the frustration it can cause and are hopeful for a swift resolution to restore normalcy.Regarding the issue with the mattress cover, please accept our sincerest apologies. It is completely unacceptable for such a situation to occur, and we take cleanliness very seriously. We will immediately investigate what happened to prevent any recurrence in the future.We would love the opportunity to demonstrate what we're truly capable of and showcase the many offerings we have available. Your satisfaction is paramount to us, and we'll be eagerly awaiting another chance to welcome you with warm smiles and create unforgettable memories.Best regards, Rocío.
by A verified traveler
Posted 25 May 2024
Awesome and affordable
Comment from Hotel Management
25 May 2024 by Luis, Hotel Management
Thank you for your kind words, Kelando! We're delighted to hear you had an awesome experience with us and found our accommodations affordable. Providing a great stay at a reasonable price is what we aim for. We look forward to welcoming you back for another awesome stay in the future!
by A verified traveler
Posted 24 May 2024
No transportation from the terminal take shuttle of the neighbouring hotels ;)
Comment from Hotel Management
24 May 2024 by Rocío, Hotel Management
Dear Leszek,Thank you for sharing your experience with us. We apologize for any inconvenience regarding transportation from the terminal. While we do not have our own shuttle service, we want to remind you that there are numerous buses available from the airport that can be a convenient alternative.We're glad to hear that you were able to utilize the shuttle service from a neighboring hotel. We sincerely appreciate your choice to stay with us and are pleased that you had an enjoyable overall experience.We genuinely hope to have the pleasure of welcoming you back in the future. We'll be here with plenty of smiles, ready to create more unforgettable memories together.Thank you once again, and have a wonderful day!Warm regards,Rocío.
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
25 May 2024 by Luis, Hotel Management
We're thrilled to receive a perfect score from you. It's our goal to exceed expectations and provide a five-star experience for all our guests. We appreciate your feedback and hope to have the pleasure of hosting you again soon!
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
17 May 2024 by Rocío, Hotel Management
Dear Randy, Thank you very much for your review. It warms our hearts to know you had a good experience. We can't wait to welcome you back! We promise you more smiles and more unforgettable moments! Kind regards, Rocío.
