Ratings based on 966 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
loved that the breakfast was included in the price of the room....and that there was so much variety in the breakfast and that the breakfast room was so large and clean and comfortable!
by A verified traveler
Posted 15 May 2024
Please do a better job cleaning the carpet in the rooms.
by A verified traveler
Posted 14 May 2024
OK, overall.
Shuttle to and from Airport.
Comment from Hotel Management
15 May 2024 by IBIS SCHIPHOL AMSTERDAM AIRPORT, Hotel Management
Dear Felix,Thank you for such a great review.We are delighted to hear that our complimentary airport shuttle service met your expectations and contributed positively to your experience. It's also gratifying to know that you found our rooms to be impeccably clean and our hotel's condition to be up to standard.However, we noticed your room amenities did not completely meet your satisfaction. While our rooms are designed with guest comfort in mind, featuring Sweet Beds and a variety of room types, we regret any aspect that fell short of expectations. Your comfort is our priority, and we appreciate you bringing this to our attention.Our team takes great pride in serving our guests, so your acknowledgment of our dedicated service is very much appreciated. Rest assured that we strive to provide a welcoming and comfortable environment for all our guests.We look forward to a return visit from you in the future.Best wishes,IBIS SCHIPHOL AMSTERDAM AIRPORT
by A verified traveler
Posted 12 May 2024
Great for parking with airport shuttle, very good breakfast and many food options, and convenient. smoking was too close to rooms on first floor allowing smoke in the hotel room. Friendly and helpful staff.
Comment from Hotel Management
13 May 2024 by IBIS SCHIPHOL AMSTERDAM AIRPORT, Hotel Management
Dear Kathy, We would like to thank you for this review about your recent experience in our hotel.It is rewarding to hear that you appreciated the convenience of our parking facilities with the complimentary airport shuttle, as well as our extensive breakfast options. Our location is indeed designed to provide ease of access and a positive start to your travels.However, we regret to learn of the inconvenience caused by the smoke experienced on the first floor. Please accept our apologies for any discomfort this may have caused. We strive to ensure a pleasant environment for all our guests, and we will continue to monitor and address such concerns diligently.Your kind words regarding our staff are greatly appreciated. We are delighted that the condition of the hotel, the cleanliness of the rooms, and the amenities provided met your expectations. Our team is dedicated to offering a welcoming atmosphere and ensuring that our guests have a comfortable stay.We hope to welcome you back. Best wishes,IBIS SCHIPHOL AMSTERDAM AIRPORT
by A verified traveler
Posted 11 May 2024
The friendly staff and services
Comment from Hotel Management
12 May 2024 by IBIS SCHIPHOL AMSTERDAM AIRPORT, Hotel Management
Dear Wong,Thank you for such a great review.It is heartening to hear that you found our staff welcoming and our service commendable. We strive to maintain high standards of hospitality and your appreciation of our friendly team and the cleanliness of our rooms is a testament to these efforts.We take note of your ratings regarding the hotel's condition and room amenities. We apologize if these aspects did not meet your expectations. Please rest assured that our team is continuously working on maintaining and improving our accommodations to ensure a comfortable experience for all guests. Your feedback is invaluable in guiding these improvements.We are also pleased that our service met your expectations and contributed to a positive experience. At ibis Schiphol Amsterdam Airport, we take pride in offering a seamless stay with amenities designed for convenience and comfort.We look forward to a return visit from you in the future.Best wishes,IBIS SCHIPHOL AMSTERDAM AIRPORT
by A verified traveler
Posted 10 May 2024
Very friendly staff during check in.
Comment from Hotel Management
11 May 2024 by IBIS SCHIPHOL AMSTERDAM AIRPORT, Hotel Management
Dear Randall,Thank you for such a great review.We are delighted you had a pleasant experience and appreciated our team members who strive to ensure you have the best experience possible.We look forward to a return visit from you in the future.Best wishes,IBIS SCHIPHOL AMSTERDAM AIRPORT
by A verified traveler from Billericay
Posted 7 May 2024
Great!
Comment from Hotel Management
10 May 2024 by IBIS SCHIPHOL AMSTERDAM AIRPORT, Hotel Management
Dear Barry,Thank you for such a great review.It's wonderful to learn that the cleanliness of our accommodations exceeded your expectations and that you found the overall condition of our hotel to be top-notch. Delivering exceptional service is what we strive for, and your recognition of our efforts is truly rewarding.Our team takes pride in our commitment to providing a clean, comfortable, and welcoming environment for all our guests. It's gratifying to see these aspects of your stay highlighted in your feedback.Thank you for choosing ibis Schiphol Amsterdam Airport for your travels. We look forward to the pleasure of welcoming you back in the future.We look forward to a return visit from you in the future.Best wishes,IBIS SCHIPHOL AMSTERDAM AIRPORT
by A verified traveler
Posted 2 May 2024
Easy to get in town, did the job!
Comment from Hotel Management
4 May 2024 by IBIS SCHIPHOL AMSTERDAM AIRPORT, Hotel Management
Dear Alicia, We would like to thank you for this review about your recent experience in our hotel.We are pleased to hear that you found our location convenient for your travels into the city. However, we regret to hear that the cleanliness of your room did not meet our usual high standards. Please rest assured that we are committed to providing a clean and comfortable environment for all our guests. Furthermore, we are always working on improving the condition of our hotel to ensure a pleasant stay for our guests.We are glad that you found our service satisfactory and we hope to enhance your experience further in the future.We hope to welcome you back. Best wishes,IBIS SCHIPHOL AMSTERDAM AIRPORT
by A verified traveler
Posted 30 Apr 2024
This is the perfect stop over for the weary traveler.
Comment from Hotel Management
1 May 2024 by IBIS SCHIPHOL AMSTERDAM AIRPORT, Hotel Management
Dear Della,Thank you for such a positive review.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.It would be our pleasure to have you return on another occasion. Very best wishes,IBIS SCHIPHOL AMSTERDAM AIRPORT
by A verified traveler
Posted 28 Apr 2024
Convenient location, free transport to and from airport. It wasn't very clean and really needed a refresh. The buffet breakfast was terrible.
Comment from Hotel Management
29 Apr 2024 by IBIS SCHIPHOL AMSTERDAM AIRPORT, Hotel Management
Dear Chrystal,Thank you for taking the time to share your review.It is a pleasure to know that you found our location to be convenient.Unfortunately, it seems that we did not meet all of your expectations and take your feedback very seriously. We urge guests to make us aware of any issues or concerns during their stay so that these may be immediately addressed. Nevertheless, we will be reviewing your comments with our housekeeping and maintenance teams.We hope to be able to welcome you back for an improved stay.Kind regards,IBIS SCHIPHOL AMSTERDAM AIRPORT
