Ratings based on 699 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
Property was great location, easy walking to all the sites we wanted to see. However, it felt dingy. We had a broken window that we couldn’t shut during a rainstorm, the hairdryer in the bathroom stopped working after about 15 seconds, there was no body lotion or hair conditioner as shown in the pictures when we booked. Also, the door to the bathroom was frosted glass that didn’t close quite all the way leading to privacy issues when sharing a room with friends. Although the staff was warm and friendly, and the lobby area was beautiful, because of these reasons I would not stay here again.
by A verified traveler
Posted 27 May 2024
by A verified traveler
Posted 26 May 2024
The hotel was whimsical and charming, the room was grand and espectacular, the bathroom could be more comfortable. Breakfast buffet is available, however not our favorite. You can select better options of breakfast and brunch outside the hotel. Excellent location in front of grand canals near Opera and Ballet. Walking distance from restaurants, museums and Amsterdam landmarks. Watch out with the bicycles transit.
Comment from Hotel Management
28 May 2024 by Psi, Hotel Management
Dear MartaThank you for sharing your wonderful experience at Eden Hotel Amsterdam with other travelers on this platform. It was a pleasure hosting you and we are thrilled to hear that you enjoyed every aspect of your stay with us, from our comfortable rooms to our top-notch service and exceptional amenities. We are delighted that our team members were able to make your visit even more memorable, and that our prime location in Amsterdam was the perfect base for your trip. We appreciate your kind words and hope to welcome you back for another unforgettable experience soon!Warm regards,Rob HemmesGeneral Manager
by A verified traveler
Posted 26 May 2024
This hotel is very nice but rooms are a little strange…the breakfast is excellent however right outside and everywhere Everyone smokes and butts are littered all over the downtown core the canals are full if garbage and this ruined every experience we were trying to have
by A verified traveler
Posted 25 May 2024
Our request for a room change set off a domino effect of mishaps with the front desk and the hotel’s customer service manager. We ended up needing to pack our bags and make room changes multiple times due to front desk incompetency. Although we eventually got the room that they initially promised and later reneged on, it took much teeth pulling and threatening (to write bad on-line reviews) to get it.
by A verified traveler
Posted 24 May 2024
Very good location. Staff very friendly and helpful. Only problem is the very small room despite being "superior".
by A verified traveler
Posted 23 May 2024
Nice hotel staff were nice. Comfy bed.
Comment from Hotel Management
28 May 2024 by psi, Hotel Management
Dear Devon,Thank you for staying with us. We are glad to hear that overall, your experience was so positive. We will strive to deliver great experiences consistently! We hope to welcome you back soon!Warm regards,Rob HemmesGeneral Manager
by A verified traveler
Posted 23 May 2024
Pros:
- Beds and pillows are very comfortable
- Great area (close to city centre) and close to a tram stop
- Very clean and cleaning team does a great job
- Bar, store, pizza and toast self service and games available in hotel
Cons:
- Weird smell in the room despite opening window and spraying Lysol
- Can be loud since the hotel is near the centre
by A verified traveler
Posted 22 May 2024
very clean
easy check in and check out
well located
Comment from Hotel Management
23 May 2024 by psi, Hotel Management
Dear Chris,Thank you for your positive review! We are happy to read that you enjoyed your stay at the Eden Hotel Amsterdam and that you found our location to be convenient. It's great to know that you also appreciated the cleanliness. We strive to provide our guests with the best possible experience, and we're glad that we could meet your expectations. We hope to have the opportunity to welcome you back in the future.Warm regards,Rob HemmesGeneral Manager
by A verified traveler
Posted 21 May 2024
This is an excellent location right on one of the canals. We were able to catch a tour boat almost right outside our hotel. Would strongly recommend this hotel.
Comment from Hotel Management
23 May 2024 by psi, Hotel Management
Dear Torild,Thank you very much for considering the Eden Hotel top notch. We are happy to read you found our location convenient for your stay and we are hoping to have the pleasure to welcoming you back soon.Warm regards,Rob Hemmes
