Ratings based on 965 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
The room was full of character and the central location was fantastic
by A verified traveler
Posted 15 Jun 2024
Excellent location and convenient to train system and wonderful view from our room. Sadly the bridge beside the hotel is under construction so barriers. construction stuff is a distraction. Room and breakfast were fine. As this is downtown with bars, etc. a little noisy with people talking into the wee houses but this is part of the atmosphere. We enjoyed our stay.
by A verified traveler
Posted 15 Jun 2024
Lovely old restored building with unique decor and helpful front desk staff. The full buffet European breakfast was wonderful.
by A verified traveler
Posted 14 Jun 2024
Good location
Right now construction all around
Good breakfast
Nice staff
Comment from Hotel Management
15 Jun 2024 by Chantal, Hotel Management
good afternoon,Thank you for your review. We're glad you enjoyed our location, breakfast, and friendly staff. We apologize for any inconvenience caused by the construction.We hope to welcome you back soon.Best regards,
by A verified traveler
Posted 12 Jun 2024
Comment from Hotel Management
13 Jun 2024 by Andreia, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 12 Jun 2024
Modest but clean and quiet.
Comment from Hotel Management
12 Jun 2024 by Chantal, Hotel Management
Dear Laurie,Thank you for your review. We're pleased to hear you found our hotel good, modest, but clean and quiet. Your feedback is appreciated, and we hope to welcome you back soon!Best regards,
by A verified traveler from Oakvlle
Posted 8 Jun 2024
An older smallish but charming hotel with friendly helpful staff.
Comment from Hotel Management
8 Jun 2024 by Chantal, Hotel Management
Good morning,Thank you for your review! We're delighted to hear that you found our hotel charming and appreciated our friendly, helpful staff. We strive to create a welcoming and pleasant atmosphere for all our guests. We hope to have the pleasure of hosting you again in the future.Best regards,
by A verified traveler
Posted 7 Jun 2024
Great location - not too far from centre.
Comment from Hotel Management
8 Jun 2024 by Chantal, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 6 Jun 2024
A fantastic hotel! Great location, reasonably priced. Comfortable rooms, exceptional (included) breakfast. Great coffee. The only slight glitch was the power went out in my room. I was immediately moved to another (even nicer) room so it was no major inconvenience. I would stay again for sure.
Comment from Hotel Management
6 Jun 2024 by Andreia, Hotel Management
Dear Dan,Thank you for your kind review! We're delighted to hear that you enjoyed our great location, comfortable rooms, and exceptional breakfast. We apologize for the power outage in your room but are glad our team could promptly resolve the issue by moving you to an even nicer room. We look forward to welcoming you back in the future!Regards
by A verified traveler
Posted 5 Jun 2024
Major road works outside front door. Difficult to even find the entrance. No point in paying for a canal view since you would only see heavy equipment.
Room was fine and larger than average. But so far in the back it was like navigating an escape room to reach it.
Comment from Hotel Management
5 Jun 2024 by Andreia, Hotel Management
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the road works outside our entrance. Unfortunately, this construction is managed by the city, and we do not have control over it.We are pleased to hear that you found your room spacious and comfortable.We appreciate your understanding and hope to have the opportunity to welcome you back under better circumstances.
