Ratings based on 981 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
30 May 2024 by Arne Heuwekemeijer – Hotel Director, Hotel Management
Dear Mr. Charles,What a wonderful rating! Thank you very much for taking the time to rate Anantara Grand Hotel Krasnapolsky Amsterdam on this website.A high rating such as this is truly a compliment for our hotel and for our staff.On behalf of the entire team, I would like to thank you for your kindness and for staying with us. We truly hope to welcome you again in the near future!Kind regards,Arne Heuwekemeijer – Hotel Director
by A verified traveler
Posted 27 May 2024
Great hotel, friendly staff but loud bars downstairs
Comment from Hotel Management
30 May 2024 by Lana de Wit – Guest Relations Manager, Hotel Management
Dear Mrs. Victoriya,Thank you for taking the time to share your feedback about your recent stay at our hotel.We are glad to read that you enjoyed your overall experience and found our staff to be friendly and accommodating.We apologize for the inconvenience you faced due to the loud noise from the bars, as our hotel is situated in the vibrant heart of the city. We understand the importance of a peaceful environment for our guests and will explore additional measures to improve noise insulation.Your feedback is valuable to us, we hope to provide you with a more serene stay during your next visit.Kind regards,Lana De Wit - Guest Relations Manager
by A verified traveler
Posted 13 May 2024
Exelent établissement
Comment from Hotel Management
13 May 2024 by Arne Heuwekemeijer – Hotel Director, Hotel Management
Dear Mr./Ms. Imen,What a wonderful rating! Thank you very much for taking the time to rate Anantara Grand Hotel Krasnapolsky Amsterdam on this website. A high rating and comment such as this is truly a compliment for our hotel and for our staff. On behalf of the entire team, I would like to thank you for your kindness and for staying with us. We truly hope to welcome you again in the near future! Kind regards,
by A verified traveler from La Crescenta
Posted 11 May 2024
This is hands down the best hotel we have ever stayed in. Style, convenience, comfort staff and food. The basic room is not all that expensive.
Comment from Hotel Management
13 May 2024 by Arne Heuwekemeijer – Hotel Director, Hotel Management
Dear Mr. Gerald,Thank you for your incredible review, I am honoured by your positive comments!Our aim is to achieve the extraordinary and I am pleased to read that we have been able to provide you with a memorable stay. Furthermore, I want to thank you for your kind words about the staff and the food. Your kind words will certainly be shared with the team. I speak on behalf of the entire team when I say; it would be a pleasure to welcome you back again.With kind regards,
by A verified traveler
Posted 30 Apr 2024
Bathroom smelled like sewage and the bathroom hygiene product pumps did not work. Room key access expired and had to go to front desk to reactivate.
Comment from Hotel Management
15 May 2024 by Lana de Wit – Guest Relations Manager, Hotel Management
Dear Mr. Jason, Thank you for your feedback regarding your recent stay at our hotel. We apologize for any inconvenience you experienced with the deactivation of your room key. Please understand that as per our policy, room keys are automatically deactivated after the official check-out time for security reasons. We are deeply sorry regarding the unpleasant odor from your bathroom. We appreciate your understanding and hope to welcome you back in the future for a much improved experience. Kind regards,
by A verified traveler from Montgomery
Posted 22 Apr 2024
Right I the heart of Amsterdam. Quick walk to the train station or around the city.
Comment from Hotel Management
23 Apr 2024 by Arne Heuwekemeijer – Hotel Director, Hotel Management
Dear Mr. Paul,Thank you for sharing your experience about … on this platform. We are delighted to read that our ideal location made your stay in Amsterdam so wonderful. I am pleased that our efforts to exceed expectations were successful and that we were able to make every moment in our hotel a memorable one.It was our pleasure to welcome you to our hotel and we hope to do so again in the near future.With kind regards,
by A verified traveler from Washington
Posted 18 Apr 2024
Comment from Hotel Management
13 May 2024 by Arne Heuwekemeijer – Hotel Director, Hotel Management
Dear Mr. Michael,On behalf of the entire team, I would like to sincerely thank you for your rating of your experience!Such a high rating can only mean an incredible compliment to the team’s effort and I will make sure to share it with them. It would be our pleasure to welcome you back again in the near future. Kind regards,
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
13 May 2024 by Arne Heuwekemeijer – Hotel Director, Hotel Management
Dear Ms. Daniela,On behalf of the entire team, I would like to sincerely thank you for your rating!Such a high rating can only mean an incredible compliment to the team’s effort and I will make sure to share it with them. It would be our pleasure to welcome you back again in the near future. Kind regards,
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
13 May 2024 by Arne Heuwekemeijer – Hotel Director, Hotel Management
Dear Mr./Ms. Hagar,Thank you for taking the time to share your experience at Anantara Grand Hotel Krasnapolsky Amsterdam! To receive such a high rating is amazing. The entire team strives to provide the best experience possible and I am pleased to see that this reflects in your rating. The compliment of your rating will be shared with the team. We hope to welcome you back again in the near future!Kind regards,
by A verified traveler
Posted 2 Apr 2024
Disappointed that The Tailor wasn’t serving its full cocktail menu the evening we visited as seemingly they did not have all the ingredients! Sadly didn’t get any five star wow factor impression - the hotel feels quite ‘corporate’ and impersonal. Breakfast options were varied but the coffee was awful. Rooms were spotlessly clean but underwhelming. Good location but wouldn’t stay here again.
Comment from Hotel Management
4 Apr 2024 by Arne Heuwekemeijer – Hotel Director, Hotel Management
Dear Mr./Ms. Dawn,Thank you for taking the time to share your experiences with us. Our guests’ feedback and impressions are very important to us because we see it as means to improve our services every day.Our aim is to create an extraordinary experience for each and every one of our guests. To read that we were unable to deliver these experiences is regretful. We are taking your feedback regarding Bar the Tailor serious and we are looking for a way to prevent this in the future. I offer my sincerest apologies for not meeting your expectations and for the inconvenience you experienced. I have also shared your feedback regarding the coffee at breakfast and we hope you are willing to reach out to us so we can investigate the situation. Despite not being able to change the negative impression this stay has left you, we do hope to be considered for another stay in the future. We will personally look after your reservation and execute any additional arrangements for your stay.With kind regards,
