Ratings based on 237 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Spring
Posted 4 Jun 2024
Not easy in and out unless you vale your car
Comment from Hotel Management
5 Jun 2024 by Dimitrios Kotsifakos - General Manager, Hotel Management
Dear Jamal,Thank you for your feedback! We're glad to hear that you enjoyed your stay at the Sheraton Hotel.We understand that the parking situation can be challenging, and we appreciate your feedback on this matter. To enhance the convenience of our guests, we do recommend utilizing our valet service. However, we will take your comments into consideration as we strive to make all aspects of our guests' experiences as smooth as possible.We hope to welcome you back soon and provide you with another outstanding stay.Warm Regards,
by A verified traveler from Epsom
Posted 19 May 2024
The best asset of this hotel is it's staff . Helpful, friendly and quick to respond if anything goes wrong
Comment from Hotel Management
21 May 2024 by Dimitrios Kotsifakos - General Manager, Hotel Management
Dear Nadeem,Thank you for your kind review! Our team strives to provide exceptional service and it’s rewarding to know that their helpfulness, friendliness, and responsiveness made a significant impact on your stay.We appreciate your kind words and hope to welcome you back soon for another memorable experience.
by A verified traveler
Posted 17 Apr 2024
The hotel carpets and bathrooms are extremely old and dirty.
Comment from Hotel Management
17 Apr 2024 by Mohammad Al Kayed , Hotel Management
Dear Mr. Saleh ,On behalf of Sheraton Amman Al Nabil Hotel, I would like to sincerely apologize for any inconvenience that took place during your stay. As we pride ourselves on delivering a memorable hotel experience during our guests’ travels, we have unfortunately fallen short of our goal during your recent stay. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. If there are any other issues that need to be addressed, please don't hesitate to contact me personally.Kind regards,
by A verified traveler
Posted 13 Apr 2024
Nice hotel with a very good and kind staff
Comment from Hotel Management
15 Apr 2024 by Dimitrios Kotsifakos, General Manager, Hotel Management
Dear Halit, thank you for taking the time to share your experience with us. We are thrilled to know that your experience with us has met your expectations, and I would like to assure you that your kind words have been shared with the team. We look forward to welcoming you back in the near future.
by A verified traveler
Posted 9 Mar 2024
I booked a deluxe upgraded room and asked for higher floors to receive an average room at the 2nd floor while hotel is almost empty!! Terrible management and customer service
Comment from Hotel Management
17 Mar 2024 by Dimitrios Kotsifakos, General Manager, Hotel Management
Dear Laith,Thank you for the review of your stay. We truly welcome your feedback.Providing the highest level of hospitality to all of our guests is our utmost priority and I am sorry to hear that we did not exceed your expectations during your stay. Please rest assured that your feedback was discussed at an executive level. I do hope that we will have the opportunity to welcome you back to our hotel so that we can create a completely different experience for you.Kind regards,
by A verified traveler
Posted 21 Feb 2024
Great
Comment from Hotel Management
27 Feb 2024 by Dimitrios Kotsifakos, General Manager, Hotel Management
Dear Victoria,Thank you for taking the time to share your experience with us. We are thrilled to know that your experience with us has met your expectations, and I would like to assure you that your kind words have been shared with the team.We look forward to welcoming you back in the near future.Sincerely,Laith Naber,General Manager
by A verified traveler
Posted 5 Feb 2024
Comment from Hotel Management
6 Feb 2024 by Dimitrios Kotsifakos, General Manager, Hotel Management
Thank you for taking the time to rate our hotel.
by A verified traveler
Posted 4 Feb 2024 on Hotels
The hotel was impeccable, but you feel that the management is cheap and try to extract money from you by any mean
Comment from Hotel Management
6 Feb 2024 by Dimitrios Kotsifakos, General Manager, Hotel Management
Thank you for the review of your stay at Sheraton Amman Al Nabil Hotel. We truly welcome your feedback.Providing the highest level of hospitality to all of our guests is our utmost priority and I am sorry to hear that we did not exceed your expectations during your stay. Please rest assured that your feedback was discussed at an executive level. I do hope that we will have the opportunity to welcome you back to our hotel so that we can create a completely different experience for you.Kind regards,
by A verified traveler
Great hotel - v comfortable
Posted 2 Feb 2024 on HotelsExcellent facilities (eg indoor heated pool), spacious rooms, nice views of Amman and the housekeeping staff were top quality.
Comment from Hotel Management
17 Mar 2024 by Dimitrios Kotsifakos, General Manager, Hotel Management
Dear Andrew,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. I will let the team know about your wonderful comments in this review. Thank you again for your time and we hope to see you soon!Sincerely,
by A verified traveler
Posted 27 Jan 2024
Comment from Hotel Management
15 Apr 2024 by Dimitrios Kotsifakos, General Manager, Hotel Management
Thank you for rating for us. We look forward to welcoming you back to Sheraton Amman Al Nabil Hotel!
