Ratings based on 82 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 May 2024
Nice staff
Good hotel
Good location
Comment from Hotel Management
26 May 2024 by Issam Ajouz, Hotel Management
Dear HalitThank you very much for choosing to stay at the Hilton Amman and for taking the time to complete this Expedia Review. We greatly appreciate feedback from our guests and constantly strive to achieve the highest quality standards.We thank you for your comments about the team, we are delighted to know that the team effort has made your experience memorable, for us this is a great mission accomplished. Issam AjouzGeneral ManagerHilton Amman
by A verified traveler
Posted 9 May 2024
Top hotel. Lovely friendly staff, super clean and comfortable room, and the best hotel breakfast I’ve had.
I’d recommend to all and I will definitely stay when I’m next in Amman
Comment from Hotel Management
10 May 2024 by Sara, Hotel Management
Dear Mr. Mohammad,We are truly heartened to receive your positive review about the hotel service in general and my colleagues' outstanding and thank you for letting us know how much you enjoyed it. We look forward to having you with us again soon.Kind Regards,Sara-Guest relations team
by A verified traveler
Posted 9 May 2024
Top hotel. Lovely friendly staff, super clean and comfortable room, and the best hotel breakfast I’ve had.
I’d recommend to all and I will definitely stay when I’m next in Amman
Comment from Hotel Management
10 May 2024 by Sara, Hotel Management
Dear Mr. Mohammad,We are truly heartened to receive your positive review about the hotel service in general and my colleagues' outstanding and thank you for letting us know how much you enjoyed it. We look forward to having you with us again soon.Kind Regards,Sara -Guest Relations team
by A verified traveler
Posted 25 Apr 2024
Nice staff
Good location
by A verified traveler
Posted 25 Apr 2024
Nice hotel in a safe area,staff very kind and helpfull.
Comment from Hotel Management
25 Apr 2024 by Issam Ajouz, Hotel Management
Dear BeatriceThank you very much for choosing to stay at the Hilton Amman and for taking the time to complete this Expedia Review. We greatly appreciate feedback from our guests and constantly strive to achieve the highest quality standards.We thank you for your comments about the team, we are delighted to know that the team effort has made your experience memorable, for us this is a great mission accomplished. Issam AjouzGeneral ManagerHilton Amman
by A verified traveler from Tampa
Posted 19 Apr 2024
Comment from Hotel Management
10 May 2024 by Sara, Hotel Management
Dear Mr. William,We are truly heartened to receive your positive review about the hotel service in general and my colleagues' outstanding and thank you for letting us know how much you enjoyed it. We look forward to having you with us again soon.Kind Regards,Sara-Guest relations team.
by A verified traveler from Tampa
Posted 19 Apr 2024
The location it's very convenient 5min from the downtown.
Comment from Hotel Management
21 Apr 2024 by Issam Ajouz, Hotel Management
Dear Mr. WilliamThank you very much for choosing to stay at the Hilton Amman and for taking the time to complete this Expedia Review. We greatly appreciate feedback from our guests and constantly strive to achieve the highest quality standards.We thank you for your comments about the team, we are delighted to know that the team effort has made your experience memorable, for us this is a great mission accomplished. Issam AjouzGeneral ManagerHilton Amman
by A verified traveler from fort wayne
Posted 4 Apr 2024
Clean smiley faces good food and location.
Comment from Hotel Management
8 Apr 2024 by Issam Ajouz, Hotel Management
Dear Ms. LamisThank you very much for choosing to stay at the Hilton Amman and for taking the time to complete this Expedia Review. We greatly appreciate feedback from our guests and constantly strive to achieve the highest quality standards.We thank you for your comments about the team, we are delighted to know that the team effort has made your experience memorable, for us this is a great mission accomplished. Issam AjouzGeneral ManagerHilton Amman
by A verified traveler from Marina DL Rey
Posted 30 Mar 2024
Front desk staff needs attention. Clear discrepancies among staff. Some are good others are terrible
Comment from Hotel Management
31 Mar 2024 by Timor Shishani, Hotel Management
Dear Mr. KhaledThank you very much for choosing to stay at the Hilton Amman and for taking the time to complete this Expedia Review. We greatly appreciate feedback from our guests and constantly strive to achieve the highest quality standards.I would like to apologize for the incidents you have encountered during your stay and for the discomfort we have caused as a result. Our aim is to exceed guest expectations and we are sorry to have failed on this occasion. I had the pleasure of speaking to you and taking care of the rest of your stay and I hope that you will choose Hilton Amman again to provide me with the chance of taking care of your stay personally. In the meantime, if I can be of any assistance, please do not hesitate to contact me.Timor ShishaniFront Office Manager Hilton Amman
by A verified traveler
Posted 20 Jan 2024
Comment from Hotel Management
21 Jan 2024 by Issam Ajouz, Hotel Management
Dear Mr. LaythThank you very much for choosing to stay at the Hilton Amman and for taking the time to complete this Expedia Review. We greatly appreciate feedback from our guests and constantly strive to achieve the highest quality standards.We thank you for your comments about the team, we are delighted to know that the team effort has made your experience memorable, for us this is a great mission accomplished. Issam AjouzGeneral ManagerHilton Amman
