Ratings based on 114 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
3.6 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Apr 2024
Fantastic spot, especially for families. So much to keep kids entertained. The fact it's pet friendly is an added bonus. Cabins are well equipped. We will definitely be back
Comment from Hotel Management
30 Apr 2024 by NRMA Warrnambool, Hotel Management
Hi Kylie, Thanks so much for your review! We are so glad you and your family (including the 4 legged family members) enjoyed your stay at our park. We cant wait to have you back again soon.Thanks!
by A verified traveler
Posted 18 Mar 2024
The amenities at rhe park were amazing. Plenty of fun activities for the kids to do and see. Indoor and out door pools along with a games room and plenty of grassed areas to play.
The down side was the quality of the cabins.
They are very put of date and some of the finishes were sub par. The kitchen facilities could be improved.
Lack of fly screen's and dmaged fly acreens disnt allow you to open the windows to allow airflow. The shower and toilet area was run down and the shower leaked.
The cabins need money spent on them to bring them up to standard.
Comment from Hotel Management
30 Mar 2024 by NRMA Warrnambool, Hotel Management
Hi Sandra, Thanks for your review. We are so glad you enjoyed all the offerings our park has to offer, but were disappointed with your cabin. We are currently working through upgrading and updating our cabins, so we thankyou for bringing these items to our attention so we are able to make the appropriate fixes to ensure great guest satisfaction. We hope you stay again soon.
by A verified traveler
Posted 18 Mar 2024
Number three cabin has structural problems as the sliding screen and main door show a gap at the top 10 mm wide in the closed position, the fridge rocked on its feet when opening and closing. The service was excellent and the room great except for above mentioned, oh the tap washers need a service. Chris
Comment from Hotel Management
26 Mar 2024 by NRMA Warrnambool, Hotel Management
Hi Chris, Thanks so much for your review! We are so pleased to hear you enjoyed our park, but that you were disappointed with your cabin. Thanks for bringing these issues to our attention, we will investigate and rectify this as soon as possible.Please visit again soon! Thanks, NRMA Warrnambool
by A verified traveler
Posted 17 Mar 2024
Thank you, I will definitely return when in the area again, and also seek out other NRMA caravan parks! Superb.
Comment from Hotel Management
25 Mar 2024 by NRMA Warrnambool, Hotel Management
Hi Michael, Thankyou so much for your review! We are so pleased to hear you enjoyed your stay with us, and we look to your return visit!
by A verified traveler
Posted 11 Mar 2024
Memorable holiday & a wonderful place to stay. Away from hustle-bustle of the town, beautiful river to walk along, easy commute into the town & immaculately maintained facilities.
Comment from Hotel Management
12 Mar 2024 by NRMA Warrnambool, Hotel Management
Thanks so much for your review Kamaldeep! We hope you visit again soon!
by A verified traveler
Posted 4 Mar 2024 on Wotif
I liked that the Laundry was very efficient.
The car was not close enough to load and unload our travel needs.
Comment from Hotel Management
12 Mar 2024 by NRMA Warrnambool, Hotel Management
Hi Richard, Thanks for your review. We do have cabins with parking directly at them, so please feel free to give us a call next time you book and we can provide the appropriate accommodation as you require.
by A verified traveler
Posted 29 Feb 2024 on Wotif
Comment from Hotel Management
30 Apr 2024 by NRMA Warrnambool, Hotel Management
Thanks Lois!
by A verified traveler
Posted 26 Feb 2024
Excellen caravan park, will stay longer next time. Clean tidy and pleasant place to stay. Special thanks to Doug and Kate for trying so hard to be as great as the rest of the team. :) Well done guys. Highly recommended.
Cheers
Comment from Hotel Management
3 Mar 2024 by NRMA Warrnambool, Hotel Management
Hi John, Thankyou so much for your review! We ae so pleased to hear you enjoyed your stay with us, and our friendly team were able to look after you! We cant wait for your next stay!
by A verified traveler
Posted 4 Feb 2024 on Hotels
When we arrived the only person in the office was on the phone for 10-15 mins with another person who seemed to be making a booking for months away. See should have ask the phone person to hold whilst 3 people were waiting to be checked in.
Comment from Hotel Management
4 Feb 2024 by NRMA Warrnambool, Hotel Management
Hi Janiene, Thanks for your feedback. We apologise you had a slight delay when trying to check-in. As our staff work extremely hard we try to provide the appropriate breaks, unfortunately this was during the time you tried to check-in and we were caught up on the phone. We strive to provide the best service possible to all guests, weather this be in the park or on the phone, and we do not feel it would have been to our standard to hold a conversation we are half way through. We do appreciate your patience as we try our best to ensure all guests are looked after appropriately, but apologise you had to wait.Thanks,
by A verified traveler
Posted 2 Feb 2024 on Wotif
Lack of phone coverage (Telstra) was a drama but not a deal breaker and the on site Wifi never connected once...however, the park is very clean and tidy. I wouldnt stay here long term but for short stays for the Speedway (1 min drive away), it's perfect!
Comment from Hotel Management
4 Feb 2024 by NRMA Warrnambool, Hotel Management
Hi Matt, Thanks for your feedback.We apologise you had trouble with signal at our park, this information was provided prior to arrival, but apologise if you missed it. We hope you were able to enjoy everything that our park has to offer, and we hope you stay again. Cheers
