Ratings based on 988 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
5-10 minutes to the town centre. Room faced the main road but there is so little traffic at night that it’s not noisy.
Comment from Hotel Management
2 May 2024 by Ian, Hotel Management
Hi RichardThank you for your review and comments.We are glad that you enjoyed your stay with us and look forward to welcoming you back.regards
by A verified traveler from Montclair
Posted 18 Apr 2024
The restaurant was amazing! The food was so tasty and above average. Lots of choice. The breakfast was nice too. Staff were all very helpful and friendly. Batman was great!
The only con - we could not get hot water to have a shower. Maybe we picked a popular time in the morning but the whole time my husband had a shower it was slightly warm/ cold.
Comment from Hotel Management
19 Apr 2024 by Ian, Hotel Management
Hi TraceyThank you for your review and comments.My apologies to your husband for the warm shower, hopefully it was a popular time but we will look at it anyway.I will pass your comments on to the staff who I'm sure will be delighted to see them.regards
by A verified traveler
Posted 9 Apr 2024
Quiet room, great pool facilities and secure property
Comment from Hotel Management
11 Apr 2024 by Ian, Hotel Management
Hi SallyThank you for your review and comments.We look forward to welcoming you back the next time you are in town.regards
by A verified traveler
Posted 4 Apr 2024
🙂
Comment from Hotel Management
11 Apr 2024 by Ian, Hotel Management
Thanks Matt
by A verified traveler
Posted 23 Mar 2024
No hot water in the morning for a shower. So overpriced in comparison to others.
Comment from Hotel Management
19 Apr 2024 by Ian, Hotel Management
Hi StevenThanks for the review and letting us know about the water situation, we have been looking at it to rectify.regards
by A verified traveler
Posted 19 Mar 2024
Good value. Helpful staff. Great location.
Comment from Hotel Management
20 Apr 2024 by Ian, Hotel Management
Hi PatrickThanks for the review, I will pass your comments on to the staffregards
by A verified traveler from virginiabeach
Posted 5 Mar 2024
Good was good but limited menus. Very safe with security. Easy to get to surrounding sights. Except long drive to Ayer’s Rock and sights near that like the famous canyon closer to Ayer’s Rock area, whose name slips me and which we did not have time to see. Protect yourself from the heat and flies!
Comment from Hotel Management
20 Apr 2024 by Ian, Hotel Management
Hi JungThanks for the review.If we could move Ayers Rock (Uluru) and Kings Canyon closer we would.Safe travelsregards
by A verified traveler
Posted 24 Feb 2024
Comment from Hotel Management
19 Apr 2024 by Ian, Hotel Management
Thanks for your review
by A verified traveler
Posted 24 Feb 2024
Mercure Alice Springs Resort management had zero compassion when we tried to cancel approx 14 days ago when our mum passed away and had to cancel our 7 week trip to Australia after 2 weeks in New Zealand and return home to Toronto. Just because it was a non refundable booking - They refused a refund nor a credit for a future stay.
As info -
Every single hotel and airline and tour we had booked in Australia showed great compassion and kindness at this difficult time except Mercure Alice Springs Resort. We were refunded and credited by every single one except them.
We definitely will be returning for our dream vacation to Australia this time with additional family and will definitely NOT be booking with you and will never refer your chain of hotels nor book with you’ll ever again. Truly shameful not to even show some consideration - just any consideration.
Comment from Hotel Management
27 Feb 2024 by Ian, Hotel Management
Good afternoon EuniceI'm sorry for your loss.Though I'm a little confused with your comments and review.You actually stayed with us last night, Monday 26th February. I even spoke to you as you were leaving your room on one occasion.If, as you state, every other hotel and airline refunded you I'm not sure how you were here and not back in Toronto.I'm more than happy to discuss and clarify this matter further with you.regards
by A verified traveler
Posted 28 Jan 2024 on Wotif
Nice place to stay.
Comment from Hotel Management
30 Jan 2024 by Ian, Hotel Management
Thanks Maree, we are glad that you enjoyed your stay with usregards
