Ratings based on 129 Verified Reviews
3.2 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Wendy M, Hotel Manager~, Hotel Management
Apologies for you unsatisfactory stay! This is not the service we at American Inn strive to provide our guests. Please let us know what we could have done to make your stay more enjoyable? We hope to have another opportunity to serve you very soon. Have a wonderful day!
by A verified traveler
Posted 24 Mar 2024
Smoke smell came thru vents and doors from other floors. And my door lock stopped working so once closed you could open it without the key card from the outside.
Comment from Hotel Management
26 Mar 2024 by Wendy M, Manager~, Hotel Management
We apologize for your unsatisfactory stay. This is not the service we strive to provide for our guests! We will address your complaints immediately! Thank you for staying with us at American Inn of Alexander City, AL. Have a wonderful day!
by A verified traveler from Rockledge
Posted 8 Dec 2023
Very dirty floors in the bathroom. Cigarette burns on the bed and furniture
Comment from Hotel Management
9 Dec 2023 by Wendy, Manager~, Hotel Management
We apologize for your unpleasant stay with us. We will discuss your complaints with the housekeeping staff to ensure this doesn't happen again. Thank you for your review. Have a wonderful day!
by A verified traveler
Posted 24 Nov 2023
Comment from Hotel Management
15 Dec 2023 by Wendy, Manager~, Hotel Management
Thank you for your review. Could you please specify what complaints you had and what we could have done to make your stay more enjoyable? We strive to provide our guests with a great, affordable stay and your feedback helps us improve our guests' experience. Have a wonderful day!
by A verified traveler
Posted 21 Nov 2023 on Hotels
Comment from Hotel Management
23 Nov 2023 by Wendy M. Manager~, Hotel Management
Sir you have stayed with us at American Inn a multitude of times and have never gave us a negative review prior to this reservation. However you never checked in for this reservation and per policy you were still responsible for the cost of one night. Please make sure to cancel at least 24 hours in advance to avoid being charged a no-show/late cancellation fee. Thank you. Have a great day.
by A verified traveler
Posted 12 Nov 2023
No ice machine. Machine has been broken for a while. Was broken on my last visit here.
Comment from Hotel Management
15 Nov 2023 by Wendy M. Hotel Manager, Hotel Management
Apologies for the out-of-order ice machine. We currently have a technician working on it now and it should be up and running within a day or so. Thank you for your business and kind review! Have a wonderful day!
by A verified traveler
Posted 11 Nov 2023
Comment from Hotel Management
15 Nov 2023 by Wendy M. Hotel Manager, Hotel Management
Thank you for your review. This is not the experience we at American Inn strive to provide for our guests. Could you please provide details of what improvements you would like to see at our facility? Have a wonderful day!
by A verified traveler
Posted 3 Sep 2023
The place look run down and dirty vending machine taped up .Don't know about the rooms i refused to check in
Comment from Hotel Management
3 Sep 2023 by Wendy M., Manager~, Hotel Management
We apologize for your false impression of our facilities. We have had storms lately to explain the "dirty" vending machine located outside. We have a sign taped to the front of the machine to notify everyone of the prices. Should you decide to stay again please notify front desk of any concerns or complaints you may have.
by A verified traveler
Posted 27 Aug 2023
Comment from Hotel Management
17 Sep 2023 by Wendy, Manager~, Hotel Management
Thank you for your review! We hope to see you again very soon!
by A verified traveler
Posted 10 Aug 2023 on Hotels
Comment from Hotel Management
10 Aug 2023 by Wendy, Hotel manager~, Hotel Management
Thank you for your review! We are so very happy that you enjoyed your stay with us and hope to see you again very soon. Have a wonderful day!
