Ratings based on 545 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
I had to ask 3 different times for my floor to be swept and mopped. After it was done my feet still left black marks in the shower due to the floor still being dirty. When they cleaned the floor they did clean the shower so it wasn't so dirty so that was a bonus. I thought it was just stained dark but instead it was just a dirty shower floor.
Comment from Hotel Management
12 May 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Tracy,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES ALBANY GA. I am happy you were pleased with the fact that they cleaned the shower as well. However, you indicated that the uncleanliness of the floor hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you for sharing our concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 9 May 2024
The check in person was super nice. We had a problem in our room and it was immediately fixed. Would highly recommend.
Comment from Hotel Management
9 May 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hey Martha,Thank you for taking the time to complete our guest survey. Red Roof appreciate your 5/5 score and comments regarding your recent stay at the Red Roof Inn & Suites Albany, GA. It's thrilling to read your highlights of how pleased you were with the super nice service our staff extended and also had your issues resolve quickly. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels. The staff and I would like to thank you again for posting your review. Red Roof look forward to welcoming you back in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 7 Apr 2024
To start with they tried to double charge us because our “ Expedia reservation didn’t show paid” an hour later ( around midnight) we were given one of the last two rooms according to the app. Room number written on paper. Bathroom door only had knobs nothing to completely shut door. Mildew on bathroom ceiling, roach, drain backed up during shower, 2 towels for three people. Definitely not cleaned very well at all
Comment from Hotel Management
8 Apr 2024 by Oshane RediResponse Specialist, Hotel Management
Dear Thomas,I appreciate you sharing your feedback following your stay at the RED ROOF INN & SUITES ALBANY GA. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the condition of the bathroom ceiling you described along with the other issues mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OshaneRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 4 Apr 2024
Very clean
Comment from Hotel Management
5 Apr 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Kenneth, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Albany, GA. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.The team and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 29 Mar 2024
Breakfast to early
Comment from Hotel Management
29 Mar 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Mary, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn & Suites Albany, GA. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit, prompting your 5/5 score. However, I'm saddened to see that the breakfast was not to your liking. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler from South Daytona
Posted 18 Mar 2024
Stayed there 3 times and it gets dirtier each time. Breakfast very limited. Not as friendly as the 1st visit. When in town for business I will stay elsewhere now.
Comment from Hotel Management
19 Mar 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Robert. The staff and I at the Red Roof Inn & Suites Albany, GA were disappointed to see your 2/5 score following your stay. You stated that the breakfast was limited and the uncleanliness was less than ideal. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing your experience with us. We wish you all the best in your future travels.Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
9 Apr 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, David. The staff and I at the Red Roof Inn & Suites Albany, GA appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 17 Mar 2024
Comment from Hotel Management
9 Apr 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Abbie. The staff and I at the Red Roof Inn & Suites Albany, GA appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 8 Mar 2024
Comment from Hotel Management
30 Mar 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Alexandra,I sincerely apologize that your stay at our RED ROOF INN & SUITES ALBANY GA didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 8 Mar 2024
Comment from Hotel Management
10 Mar 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Rodney,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Albany, GA and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell Red Roof ManagementRediResponse Specialist
