Ratings based on 47 Verified Reviews
4.4 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
Poor communication, no transparency and hidden fees that involve the snack bar. I feel like snacks should be complimentary considering that you’re already paying for the resort
Comment from Hotel Management
26 May 2024 by Fabien Chesnais, Hotel Management
Dear Guest,Thank you for choosing Movenpick Resort Al Marjan Island and for sharing your experience with us. Please be assured that we will investigate this matter further to ensure such issues are promptly addressed. We appreciate your understanding and will take necessary steps to improve. Your kind words and constructive criticism are invaluable to us.Sincerely,Fabien ChesnaisGeneral Manager
by A verified traveler
Posted 4 May 2024
Loved the place. Our first visit to RAK and for the price and location (at Marjan), this property was a no-brainer!
Comment from Hotel Management
20 May 2024 by Fabien Chesnais, Hotel Management
Dear Haris Bin,Thank you for your kind words about our food and service. We are delighted to hear that you had a perfect experience. We look forward to welcoming you back soon.Sincerely,Fabien ChesnaisGeneral Manager
by A verified traveler
Posted 30 Apr 2024
Great family hotel. But there is a swimming pool and beach area for adults, which is great.
Comment from Hotel Management
20 May 2024 by Fabien Chesnais, Hotel Management
Dear Egor,Thank you for your kind words about our food and service. We are delighted to hear that you had a perfect experience. We look forward to welcoming you back soon.Sincerely,Fabien ChesnaisGeneral Manager
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
26 May 2024 by Fabien Chesnais, Hotel Management
Dear HelenWe are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Sincerely,Fabien ChesnaisGeneral Manager
by A verified traveler
Bad service
Posted 29 Feb 2024 on HotelsLong wait at check in. Very long queue for breakfast and service very slow. Coffee cold, plates not available at some serving stations.
Incorrectly charged in Boons
Previously stayed and had no complaints then.
by A verified traveler
Posted 25 Feb 2024 on Hotels
by A verified traveler
Great hotel!
Posted 19 Feb 2024 on HotelsWe stayed a week in a room facing the swimming pool end of January and it was great. Then when our daughter joined us for a week of teleworking, we moved to a bigger room with a nice terrace in a beachfront chalet and it was wonderful! Great staff, good breakfast! We hope to come again next year!
by A verified traveler
Posted 18 Feb 2024
A Pleasant stay on the beach
by A verified traveler
Fire detector issues.
Posted 14 Feb 2024 on HotelsWonderful hotel with a well-designed infrastructure. We enjoyed the facilities and the restaurants.
The only disappointing point was the fire alarm sensor mounted in the room, which was blinking at all times, every ten seconds. I assume that it was installed incorrectly, as it was flashing directly to the eyes when you sleep. It was so annoying, so I couldn't fall asleep, and I had to go down to the reception to get some help. Unfortunately, there was no possibility to switch off or deactivate it remotely, and the staff advised me that they could put a sticker on it to cover the light. This was not possible either as my wife and little son were already sleeping and only me were struggling. I asked if they could get an eye mask for me, but sadly it was not available in the hotel, so I had to sleep with a t-shirt on my face. On the next day, they came over to my room, to place a sticker on the fire detector. At night, I discovered that the sticker was not wide enough and the stubborn light was still hitting my eyes, so I asked them to come once again. Finally, they put a huge piece of tape to cover the good portion of the detector, so I could sleep. Some of the staff were quite helpful, and they seemed really sorry that this happened to me. On the other hand, some hotel employees kept on telling me that this is a normal procedure and that all rooms have the same type of detectors, which doesn't bother anyone.
Rest of all, it was a pleasant stay with lots of great moments.
by A verified traveler
Posted 21 Jan 2024 on Hotels
